Serra Mitsubishi / Cahaba Heights, Alabama

Rating: ★

2 years in Business

New Car Dealers, Used Car Dealers

Address: 1201 Center Point Pkwy, Cahaba-Heights

Postal code: 35215

Phone: (205) 856-9024

Tint With The Best Or Fade With The Rest

Something NEW and DIFFERENT! W

Categories:

New Car Dealers, Used Car Dealers

Open hours:

No info

Brands:

Mitsubishi

Reviews:

Non existent service after the sale...

Tried to make appointment for service. Service person took my information and vin # and said they`d call back? Why? Not a clue. 4 days passed and I called back. Had to leave a message. Few hours later service person called and made an appointment. I relayed the problems with my truck and he wrote them down and repeated them back to me. When I took my truck in for warranty repair service, they didn`t know anything... view more about my appointment. I had to go rent a car because they no longer had loaners. I waited a full day and there was no word on my truck, though ""I was first in line and on the rack."" I waited until the second day for them to tell me ""we can`t find anything wrong with your truck,"" though there was a 5 item punch list of things that are wrong. So, I wasted 2 days of car rental for them to take my truck for joy rides and they ""can`t find anything wrong."" I am going to pick up my truck tomorrow morning and guarantee that all five problems will still exist. I bet if I were paying cash, they would find 23 problems...but because it is warranty, there is nothing wrong. I`ll NEVER recommend Serra, NEVER buy from them again and certainly have no kind words for them. The sales staff were kind, if not a little pushy, and the finance guy was really cool, if not pushy and bossy, however, not intolerable. Service? What service?

jnickj6 / 2/2/2012