BYOP Roebuck / Cahaba Heights, Alabama

Rating: ★

1 years in Business

Auto Repair & Service

Address: 201 Roebuck Plaza Dr, Cahaba-Heights

Postal code: 35206

Phone: (205) 836-2399

Auto Repair & Service

No info

I have been on hold with these folks for the past hour. Very dishonest company. They are making me pay in cash so I don`t dispute my charges. So now I have no paper trail in case they did something unethical or dishonest to my car. Disputing the charge never crossed my mind, but I will be contacting an attorney if I found out they have given me false information about the problems with my car. I would NEVER EVER reco... view moremmend this place to anyone. The reasons they are able to price things so cheaply is because they screw you in other places by nickel & diming you. Not to mention they are rude & condescending. The man on the phone wouldn`t even let me finish a sentence without talking over me or interrupting me

dougl020 / 6/12/2013

Unprofessional. Do not return calls timely. It took them two days to look at our truck. I expect more quality

xyandz / 5/17/2013

Mr. Willie S. is a great salesman (until you question him); and the service was questionable. Dropped car off Monday when they opened. Mr. Willie said they would call with an estimate in a little while. It was lunch time before he called (bad, but not terrible); and said it would be ready the next day. The next day the mechanic called at 4:30 and said they needed 2 parts in order to finish the work (+$400). No wa... view morey was I going to authorize this work ?ˆ“ plus the car was supposed to be ready that day. Mr. Willie called me back and told me to check the price. Who was I going to call @ 4:30 when you close at 5? The next day I asked if different part would work ?ˆ“ he totally went off and said I would have to call the dealership and he would not be able to. And then he said my car was in pieces and that had to have the part in order to put it back together. I felt they were trying to pressure me. When I went to see what part was broken Mr. Willie told me I should have sent "that man" (my husband) back. He was right, because my husband told me not to take my car to them. Finally Picked the car up on Thursday, drove through WM parking lot and back to the shop ?ˆ“ it sounded like a truck and sputted like a spark plug was loose. Mechanic pulled it in right away and took care of it. Days later back at the shop again ?ˆ“ sounding like a truck; they said they ?ˆ?tied it off?ˆ?. The next Friday I finally opened the hoop and realized they had really ?ˆ?tied it off?ˆ? there was a tie down left under the hood and another part was not connected. Back at the shop again - Mr. Willie said they should have taken that out (really???). Another mecanic said the bolt was missing when I left it the first time. Mr. Willie did get them to fix it (though I have not checked). My final straw ?ˆ“ on the way to drop off kids and the car did the same thing again ?ˆ“ sputtin. Mr. Willie said ?ˆ?something else must be wrong, bring it in so we can diagnose it, but I don?ˆ™t have time for this now.?ˆ? Thanks Mr. Willie, but no thanks. I think I will listen to my husband this time (I would not carry it if I were you). And to be honest - I have gone to another BYOP location and received good service. This one was closer to home and I was trying to support my neighborhood. Another review mentioned how they block your car in - yes, they did that too. Two wrongs don`t make a right. I really hope this place works out so they can truly represent what`s on the wall and front desk.

02nissianmax / 4/2/2013

Had my car towed to the closet place from where I broke down at! And time I got our to tell this man what was going on with my car. He proceed to tell me this is not a storage unit!!! By this time I was really agitated because he was very hostile and rude upon meeting him!! After the rudeness! I leave the car any way! I tell him that the car is running hot! He tells me that it would be two days from then to find out ... view morewhat is wrong with it! It took approx 5 days to tell me that my car was running hot! But get this he supposedly run a test 29.00 charge!! I think he just looked at it!! Had it towed away but refused to move other cars that were surrounding my car!! Took his time!! It is the worst place ever!!!

bedelldanyale / 3/6/2013

The service is terrible. I got my water pump change on my car from this place, they were very unprofessional and rude. They kept telling me to go get parts and then they would say "oh you don`t need that part". They would tell me that my car will be ready on a certain day and when I would get there to pick up my car it would not be ready. This last time was very fustustrating dealing with them. They told me... view more that I needed to get parts on my car fixed, that they fixed on the last visit, when I brought this to their attention the Main Guy Mr. Shepard told me, "Oh yeah we did fix that, we sure did fix that" I ask them when I first brought my car to them to check on a certain thing. Shepard tells me that he check that and gives me a list of things I need to fix, get this , 3 weeks of them having my car, he calls me and tells me that the orginal thing I asked him to check Is whats wrong with my car. So I tell them Im going to pick up my car and I done with them, they leave my car amess, they did not put my car back the way they found it.. I will never, ever use their services again.

MissCraig / 12/20/2012

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