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Report: Saturn owners offered $2,000 to stick with GM products
Mon, 15 Feb 2010After its decision to euthanize Oldsmobile, General Motors knows exactly what happens when it mothballs one of its brands: GM loses market share to the competition. The General is trying to stop history from repeating itself with Saturn customers by offering $2,000 on the hood of every car and crossover donning the ringed planet badge. Automotive News says the offer actually started on February 2 and runs until the end of March. To be eligible for the $2,000 bounty Saturn owners must have leased or purchased their Saturn at least six months ago. Interestingly, those owners don't even have to turn in their Saturn to be eligible for the cash.
AN reports that research company R.L. Polk says even before Saturn went on the endangered species list, it lagged other GM nameplates in the all-important aspect of customer retention. The mass exodus from Saturn loyalty predictably intensified at the end of 2008 as customers became anxious over the future of the brand. For its part, GM insists that all Saturn warranties will be upheld and customers looking for service can still go to a GMC, Chevy, Buick or Cadillac dealership.
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Saturn Ion steering probe closed by NHTSA
Tue, 22 Apr 2014The National Highway Traffic Safety Administration has closed its investigation into faulty electric power steering motors affecting 334,728 Saturn Ions from 2004-2007, because General Motors has issued a recall for them. The group's research found that the part failed at a high rate in the vehicles.
GM recalled over 1.3 million vehicles a few weeks ago, including the Ion, because the power steering could suddenly fail. If broken, the cars could still turn, but it took greater effort. The automaker is also covering 96,324 2003 Ions with a lifetime warranty for their motors, but it's not immediately replacing them.
NHTSA opened its investigation into the motors in September 2011, and it found 4,787 complaints and 30,560 warranty claims that showed failure for the Ion alone. It estimated a complaint rate of 14.3 incidents per 1,000 vehicles and warranty claim rate of 9.1 percent. The investigation also found evidence of 12 crashes caused by loss of steering, two of which resulted in injuries.
GM calling in 56k Saturn Aura sedans over shift cables
Thu, 08 May 2014General Motors may have made a few mistakes when it came to the whole ignition-switch debacle, and it will likely be dealing with the consequences for some time to come. But you have to hand it to Mary Barra and her team, because they're determined to clean house and avoid the same mistakes. That's why the biggest of the Big Three automakers in Detroit has been issuing recalls left, right and Renaissance Center. Aside from those vehicles fitted with the faulty ignition switches, GM has recalled over 50,000 Cadillac SRXs, another 50 heavy-duty pickups and some 51,000 full-size crossovers. There are bound to be more to come, and now it's issued another 50k-unit recall over faulty shift cables in the transmission.
The recall affects 2007 and 2008 Saturn Auras fitted with the four-speed automatic transmission manufactured between April 24, 2006, and October 31, 2007. The recall doesn't affect models equipped with the six-speed automatic, or for that matter any of the Aura's Epsilon platform-mates like the Chevy Malibu, Pontiac G6, Opel Signum and Vectra, Saab 9-3 or - carrying over from Fiat's aborted partnership with GM - the Fiat Croma, although many of those models used the same 4T40 transmission employed in the Aura.
In the affected vehicles, the shift cable might fracture while in motion, preventing the transmission from shifting into Park or the ignition from switching off, which the National Highway Traffic Safety Administration figures could lead to the car rolling away. Hence the recall of 56,214 units in the United States, owners of which can expect to hear from their dealership in due course to have the necessary components replaced.