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What brands have Saab owners defected to? Polk investigates

When a brand goes belly-up, it's natural for analysts to wonder where that brand's consumers will turn. General Motors has mothballed more car brands the last decade than most other automakers' have in their entire portfolios, so "Where did [insert brand here] buyers go?" has been a common question asked of The General. According to reports, it didn't do so well at retaining Oldsmobile owners (who supposedly went to Hyundai), or Hummer and Saturn buyers, but did get some return love from Pontiac owners.
A consultant with Polk has turned the loyalty lens on Saab. The Polk Disposal Loyalty Methodology tracks owners selling vehicles within six months of buying a new one. In 2010 and 2011, Polk found that when Saab died, owners went right up the middle of the mainstream to Honda. It was close, though, with just 0.2 percent separating Honda from number two Volkswagen. Audi comes in third.
After that it's back to the masses with Toyota, Chevrolet and Ford trumping import luxury brands. And if you combine all of the General Motors brands that Saab owners have migrated to, GM more than doubles Honda with a 15.2-percent share, so all the love is not lost.

Dealership refunds student for broken Saab with bags of pennies

Every so often, we come across the story of someone trying to "stick it to the man" by paying a parking fine or speeding ticket in pennies or dimes. Never, though, have we heard of a business stooping to such cliched lengths. Enter Florida. Irena Mujakovic bought a 2003 Saab way back in January from Holiday Motors, in Jacksonville, FL. Shortly after the purchase, the transmission started acting up. She returned to the dealer and paid for the repair, and purchased a warranty for future issues. Total cost: $300. But then the trans crapped out not long after the initial repair, and Mujakovic was back at Holiday Motors. This is where things start going south. This second trip cost Mujakovic $400, with her warranty in hand. That's because the man that runs the dealer, Ed Di Miranda, neglected to mention that the warranty didn't cover labor costs. "The warranty did not cover labor and I failed to write that in and that was her loophole," Di Miranda told First Coast News. The young college student filed a complaint with the Florida DMV, who sided with her and ordered Holiday Motors to refund the money. Di Miranda and the dealership did just that, but when Mujakovic came to collect her refund, it was to a bag of pennies, with a few dollar bills sprinkled in for good measure. Di Miranda, doesn't seem to think he's done anything wrong, claiming that only about $85 was in change, while the rest was paper money. "I am doing what DMV asked me to do," Di Miranda said. "It is legal tender." Mujakovic has not collected her refund. Have a look below for the video news report. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. News Source: First Coast News via Jalopnik Car Buying Government/Legal Car Buying Saab

Deal brokered to get Saab warranty service honored at GM dealers

When Pontiac, Hummer and Saturn were killed off, at least current owners never had to question where they would have to take their vehicle in case it needed to be serviced. The same couldn't be said for Saab owners... until now. General Motors and Saab Automobile Parts North America (the remaining entity of the bankrupted automaker) have signed an agreement that provides 179 service centers to current Saab owners to receive factory-trained technicians and official Saab replacement parts.
These warranty service providers will have all the tools, training and parts to maintain and repair Saab vehicles, and they will also have access to a technical assistance center for the technicians. Next year, SPNA will also set up a customer assistance center, which will likely be most useful in helping current owners find repair shows, as well as a program called Saab Secure to give added service support to owners of late model (2010 and 2011 model year) Saab vehicles. Finally, to make sure customers have a sufficient parts supply to keep their cars on the road, SPNA operates out of a 153,000 square foot warehouse in Michigan that has the ability to ship more than 3,000 parts orders per day.
GM's official press release on the agreement is posted after the jump.