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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Porsche 911 GT3 RS ends up in canal near dealership

All new Porsches are cooled by water. That's just the way it is now, and no amount of purist moaning is going to change it. But when it comes to a water-cooled Porsche, this stretches the limits. This Gulf-livery-themed 911 GT3 RS had its nose deposited in a canal outside Porsche of Amsterdam in the Netherlands. There's a water hazard joke to be made here. According to a Google translation, the dealership's owner is blaming a mechanic for the mistake, while adding the damage isn't fatal to the ultra-rare 911. That has to be at least partially because the heart of this beast – the 4.0-liter, 500-horsepower flat-six engine – sits at the far rear of the car. Hopefully, that means damage is limited to just the body, brakes, and suspension. While it's hard to tell from the angle of this photo, the rear-engine layout may also be what kept more of the car from going in the drink – it seems possible a front-engine car may have been submerged. Related Video:

Petrolicious profiles the rare Italian Porschephile

If you're Italian, you love Ferrari. It's almost a national requirement. If not Ferrari, then Lamborghini, or if you're a bit contrarian, perhaps Alfa Romeo or Maserati. This common belief, though, flies in the face of Rosita Corato's devotion to a certain unique Porsche. Despite growing up around cars from Italy's most treasured automakers, Rosita's family of coachbuilders had a passion for Porsche. This love was fostered by her father, who made a living repairing Ferraris. Despite his work, he'd longed for a rear-engined German, finally picking up a 1959 356 Speedster that was in desperate need of restoration. Rosita describes it as "practically a heap of metal" before her masterful metalworking father got to work on it. While it was originally meant to be a racer, it could best be described today as a restomod, and Rosita still uses it regularly on rallies. The engine and brakes have been upgraded, while the ratios on the manual transmission have been tightened up for improved performance. To save weight – remember, Rosita's father wanted a racer – the doors and hood were replaced with aluminum units, while other aesthetic upgrades were made as well, such as moving the fuel access up onto the hood. Check out Rosita's gorgeous 356 Speedster in the very latest episode from the team at Petrolicious. Related Video: