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What do J.D. Power's quality ratings really measure?

Check these recently released J.D. Power Initial Quality Study (IQS) results. Do they raise any questions in your mind? Premium sports-car maker Porsche sits in first place for the third straight year, so are Porsches really the best-built cars in the U.S. market? Korean brands Kia and Hyundai are second and fourth, so are Korean vehicles suddenly better than their US, European, and Japanese competitors? Are workaday Chevrolets (seventh place) better than premium Buicks (11th), and Buicks better than luxury Cadillacs (21st), even though all are assembled in General Motors plants with the same processes and many shared parts? Are Japanese Acuras (26th) worse than German Volkswagens (24th)? And is "quality" really what it used to be (and what most perceive it to be), a measure of build excellence? Or has it evolved into much more a measure of likeability and ease of use? To properly analyze these widely watched results, we must first understand what IQS actually studies, and what the numerical scores really mean. First, as its name indicates, it's all about "initial" quality, measured by problems reported by new-vehicle owners in their first 90 days of ownership. If something breaks or falls off four months in, it doesn't count here. Second, the scores are problems per 100 vehicles, or PP100. So Power's 2015 IQS industry average of 112 PP100 translates to just 1.12 reported problems per vehicle. Third, no attempt is made to differentiate BIG problems from minor ones. Thus a transmission or engine failure counts the same as a squeaky glove box door, tricky phone pairing, inconsistent voice recognition, or anything else that annoys the owner. Traditionally, a high-quality vehicle is one that is well-bolted together. It doesn't leak, squeak, rattle, shed parts, show gaps between panels, or break down and leave you stranded. By this standard, there are very few poor-quality new vehicles in today's U.S. market. But what "quality" should not mean, is subjective likeability: ease of operation of the radio, climate controls, or seat adjusters, phone pairing, music downloading, sizes of touch pads on an infotainment screen, quickness of system response, or accuracy of voice-recognition. These are ergonomic "human factors" issues, not "quality" problems. Yet these kinds of pleasability issues are now dominating today's JDP "quality" ratings.

Porsche introduces Boxster and 911 Black Editions

In case choosing which Porsche to buy weren't challenging enough, the German automaker has announced a new special edition to make it even more so - particularly for people who like the murdered-out look. Called the Black Edition, it's being offered on the 911 and Boxster. As you might have guessed, the principal defining feature is the black on black color scheme, with metallic black paint available as an option. But it also comes bundled with otherwise optional equipment as standard. Both versions come from the factory with heated seats and auto-dimming mirrors as well as embossed headrests, unique sill plates and a Sport Design steering wheel. The 911 version also includes 20-inch wheels, dynamic LED headlights, front and rear Park Assist, reversing camera and Bose audio. It's based on the standard 3.4-liter model with 350 horsepower and is available in rear- or all-wheel drive and in coupe or carbio form. The Boxster Black Edition likewise starts out with the base 2.7-liter, 265-hp model, and upgrades with its own set of 20-inch wheels, wind deflector, bi-xenon headlights, dual-zone climate control, navigation, upgraded audio and park assist. Porsche dealers in the US are now taking orders on the Black Editions, with deliveries set to commence at the end of July. Pricing range from $59,100 for the Boxster and $88,800 for the 911 Carrera, ratcheting all the way up to $104,600 for the 911 Carrera 4 Cabriolet (all prices excluding the $995 destination charge). Show full PR text Exclusive editions of 2016 Porsche Boxster and 911 Carrera in classic color combination In elegant black: Porsche 911 Carrera and Boxster Black Editions Atlanta. Porsche has created a special model of the 911 Carrera and Boxster: the Black Edition. The combination of black exterior and interior emphasizes the timeless, classy elegance of each sports car. As the name indicates, Black paint is standard, while Jet Black Metallic is available as an option. Standard equipment on the 911 Carrera and Boxster Black Edition models has been enhanced in regards to the wheels, headlights, and sound system while additional equipment has been included such as the Sport Design steering wheel, door sill guards with Black Edition logo, heated seats, auto dimming rear-view mirrors, and the headrests are embossed with the Porsche Crest. The 911 Carrera Black Edition is based on the standard model with a 3.4 liter flat-six engine developing 350 hp.

Hyundai, Porsche top J.D. Power APEAL study

Just as they did in the Initial Quality Study, Porsche and Hyundai have taken the premium and non-premium crown, respectively, for the 2014 J.D. Power APEAL study. This is the tenth consecutive year for that Porsche has been rated the best premium make in the APEAL study, which attempts to figure out how pleased owners are with their purchases. For 2014, it asked 86,000 owners of MY2014 cars to rate their vehicles in 77 different categories 90 days after their initial purchase. The resulting figures were plugged in deliver the APEAL score, which is rated on a 1,000-point scale.
The industry average sits at 794 points for 2014, although that's a one-percent decline over last year's rating. In this year's study, premium brands averaged 840 out of 1,000, while non-premium makes average 785. For their part, Porsche netted an impressive 882 points, while Hyundai earned an 804. Interestingly, only four non-premium brands (Hyundai, Ram, Volkswagen and Mini) finished above the industry average for 2014.
It's also interesting to see the clear delineation between premium and non-premium brands, with an eight-point gap between the non-premium champ, Hyundai, and the lowest-rated premium brand, Volvo.