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What do J.D. Power's quality ratings really measure?

Check these recently released J.D. Power Initial Quality Study (IQS) results. Do they raise any questions in your mind? Premium sports-car maker Porsche sits in first place for the third straight year, so are Porsches really the best-built cars in the U.S. market? Korean brands Kia and Hyundai are second and fourth, so are Korean vehicles suddenly better than their US, European, and Japanese competitors? Are workaday Chevrolets (seventh place) better than premium Buicks (11th), and Buicks better than luxury Cadillacs (21st), even though all are assembled in General Motors plants with the same processes and many shared parts? Are Japanese Acuras (26th) worse than German Volkswagens (24th)? And is "quality" really what it used to be (and what most perceive it to be), a measure of build excellence? Or has it evolved into much more a measure of likeability and ease of use? To properly analyze these widely watched results, we must first understand what IQS actually studies, and what the numerical scores really mean. First, as its name indicates, it's all about "initial" quality, measured by problems reported by new-vehicle owners in their first 90 days of ownership. If something breaks or falls off four months in, it doesn't count here. Second, the scores are problems per 100 vehicles, or PP100. So Power's 2015 IQS industry average of 112 PP100 translates to just 1.12 reported problems per vehicle. Third, no attempt is made to differentiate BIG problems from minor ones. Thus a transmission or engine failure counts the same as a squeaky glove box door, tricky phone pairing, inconsistent voice recognition, or anything else that annoys the owner. Traditionally, a high-quality vehicle is one that is well-bolted together. It doesn't leak, squeak, rattle, shed parts, show gaps between panels, or break down and leave you stranded. By this standard, there are very few poor-quality new vehicles in today's U.S. market. But what "quality" should not mean, is subjective likeability: ease of operation of the radio, climate controls, or seat adjusters, phone pairing, music downloading, sizes of touch pads on an infotainment screen, quickness of system response, or accuracy of voice-recognition. These are ergonomic "human factors" issues, not "quality" problems. Yet these kinds of pleasability issues are now dominating today's JDP "quality" ratings.

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Matt LeBlanc nearly runs over cameraman during Top Gear shoot

Matt LeBlanc almost caused a bad start to the new season of Top Gear when the former Friends star narrowly avoided running over a cameraman. The new host reportedly needed to take a few hours off afterward to get his head together, according to The Mirror. An unnamed Top Gear insider tells the British tabloid that the near tragedy happened while filming in South Africa last month. During a break in the action, LeBlanc decided to take a drive in a Porsche that the show was reviewing. What he didn't realize was that a cameraman was laying on the ground shooting static footage sports car. Another cameraman saw what was happening and got LeBlanc's attention to avert the crisis. "It was one of those instances where, if the tracking man and Matt had reacted even a few seconds later, it could have been really serious. Both of them appreciated what a lucky escape it was," the source told The Mirror. While everyone was okay, the incident reportedly left LeBlanc upset. He needed to take a few hours off to regain his composure and checked to make sure the cameraman wasn't injured. Top Gear announced LeBlanc as a new cast member in February, and welcomed him with a drive in a convertible Reliant Robin, which wore a Stars and Stripes paint scheme. The show's recent trailer highlighted more of LeBlanc's trip, and the car definitely had some problems. Top Gear returns in May to televisions in the UK. There's no word yet on a US premiere date. News Source: The MirrorImage Credit: Neil Mockford / Alex Huckle / GC Images Celebrities TV/Movies Porsche matt leblanc