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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2013 Nissan Pathfinder: Wrap-Up [w/video]

Despite our tendency as enthusiasts to clamor for things like wagons and hot hatchbacks, it's hard to argue with the buying public's increasing demand for functional crossovers. In fact, the great SUV craze of the late-1990s has all but faded in favor of the easier-driving, better-packaged, more-efficient crossover. That's even true at the larger end of the market - just look at what happened when Ford redesigned its body-on-frame Explorer into a stylish and well-equipped CUV. And now look at the similar success Nissan has had in repurposing its rugged Pathfinder sport-ute as an appealing crossover.
But happily, we report the following line: out of every long-term vehicle Autoblog has ever tested, not a single one has been as in-demand as the 2013 Pathfinder Platinum you see here. After 13 months of solid use, we added 24,372 miles to the Pfinder's odometer - and that's without the vehicle ever leaving the hands of our Detroit-based team (sorry, West Coasters).
There's good reason for that high-demand usage, too. After spending a little over a year with our Mocha Stone tester (a color that earned this Nissan the nickname "Sweet Brown") we came to appreciate its vast versatility, comfort, all-weather prowess, and the way it absolutely ate up the miles on long trips. We drove it all over the United States, in all four seasons, filling it with our families, friends, and occasionally using its capacious cabin for sleeping on the road. Through good and bad, the Pathfinder was a trusty friend. But like any good friendship, that wasn't without a couple of fights.

Indie rockers Local Natives perform from back of Nissan Rogue

Most bands go through a fairly simple trajectory of vehicles to make it to shows. When they form, it's all about just getting to the gig and anything works. As they build a following and start touring a little regionally, they upgrade to a van to fit all of the members and equipment. Finally, if they taste big time success, they move to the tour bus. However, indie band Local Natives is taking an interesting detour from that path in a new promotion from Nissan called Off the Stage for the Rogue.
The members show up to the middle of nowhere in a pair of the CUVs, and in a few minutes the vehicles are set up to be the group's sound system and its stage. This promo also acts as a video for the song Breakers, which is a bit of a slow jam, but the scenery is absolutely beautiful. Scroll down to watch the Local Natives turn the Rogue into a place to perform practically anywhere.