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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Is the Chevy Camaro Z/28 a Godzilla Slayer at the track?

Godzilla. It's a name that strikes fear in the minds and hearts of giant monsters (Mothra!) worldwide, not to mention a number of automobile manufacturers that produce high-performance coupes... including Chevrolet. The Bowtie-cladded company has one rather obvious model that lines up squarely in the sights of the Nissan GT-R, that being the Corvette.
Interestingly, though, Chevy's halo coupe isn't the vehicle the boys from Motor Trend decided to match up at Barber Motorsports Park against the Japanese Godzilla, opting instead for the brand-new Camaro Z/28. A glance at the spec sheet of the Z/28 clears up any consternation regarding MT's choice - more horsepower for the Nissan, more torque for the Chevy and roughly the same weight means they are on pretty equal ground when it comes to what's under the hood.
The rest of the spec sheet looks to tilt the argument in the GT-R's favor (especially considering that MT's test car is a Track Edition model), as it boasts all-wheel-drive traction, a quick-shifting six-speed dual-clutch transmission and a price tag that's about $40,000 higher than that of the Z/28. Oh, and don't forget the GT-R's legendary computer-controlled reflexes. Does any of that matter with a professional race car driver like Randy Pobst behind the wheel? Scroll down and watch the video to find out.

Nissan recalls over 120,000 Altimas due to... spare tire inflation?!

A pressure regulator that over- or underinflated spare tires for five days earlier this year has led to a recall of 123,308 units of the 2013 Nissan Altima. Sedans that were manufactured from March 21-26 are those possibly affected by the temporary tire snafu, the recall for which will begin on May 3.
Those notified of the issue can take their sedans to their local Nissan dealer, who will check the tire pressure and correct it if necessary, but we imagine owners can probably just whip out a tire gauge to check and adjust the inflation for themselves. Should you need it, there's an official notice from the National Highway Traffic Safety Administration below with a few more details.