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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti moves to trademark Eau Rouge

With Formula One taking to Belgium and the famous Spa-Francorchamps circuit this weekend - boasting a reputation as one of the most beautiful courses on the calendar - all eyes will likely be on the tricky Eau Rouge corner, which challenges drivers' high-speed car control over a rolling, tree-lined hill. Infiniti played on the turn's iconic legacy for its ruby red Q50 Eau Rouge concept, and now the brand hopes to trademark the famous racing name so it can keep using it for a potential production version.
In January, the company filed for a trademark on Eau Rouge for "Automobiles and their structural parts; Fuel cell automobiles and their structural parts; Concept cars" with the US Patent and Trademark Office. According to Bloomberg, the application is still under consideration and not yet a guarantee. It's possible that the track could attempt to block the automaker from earning rights to the name. Alternatively, a trademark lawyer tells Bloomberg that the two of them could also strike a deal where Infiniti would pay a small amount for each car sold bearing the title, which could give Spa a bit of extra money in the bank.
Regardless of the name, a vehicle like the Eau Rouge is something enthusiasts have been wanting for years. It combines a modified, 560-horsepower version of the engine from the Nissan GT-R into a four-door sedan covered in aggressive, carbon fiber aerodynamic parts.

Recharge Wrap-up: Rimac Concept One vs. Bugatti Veyron, Tesla Autpoilot in the snow

Watch the Rimac Concept_One and the Bugatti Veyron drive head-to-head along the Croatian coast. Rimac Automobili founder Mate Rimac invited the Earl of Pembroke to drive his 1,088-horsepower EV, while he'd drive Lord Pembroke's Bugatti for comparison. Besides the scenic coastal roads shown in this first film, the pair also drove on a racetrack and an airfield. More episodes – and a drag race – are to come. Watch the video above, and read more at Teslarati. Watch how Tesla Autosteer operates in the snow at night, with no lane markings and no lead vehicle. While Tesla doesn't recommend using Autopilot in these conditions, it seems to manage rather well. Even thought the system shows that it doesn't always recognize the curb, the car doesn't instruct the driver to take control. It's possible that data plays a key role when there aren't other guiding factors on the road, and Tesla's high resolution mapping and the car's GPS could help navigate when there is little sensor input. See the video and read more at Electrek. Andromeda Power shows how a Nissan Leaf rescue car can charge a Tesla Model S. Andromeda Power uses its V2V Orca Inceptive onboard charger, which is meant for CHAdeMO to CHAdeMO charging. It requires a lot of equipment, including a CHAdeMO Tesla adapter, but it's definitely one way to feed a Tesla enough juice to get to the nearest charging station. Read more at Inside EVs. Hyundai increase the range of its Tucson Fuel Cell by 30 percent. The next generation of the hydrogen powered Hyundai is expected in early 2018, and range will jump from 265 miles on a full tank to 348 miles. That surpasses the Toyota Mirai's 312-mile range, but not the 366 miles of the Honda Clarity Fuel Cell. Read more at Green Car Reports, or from the Nikkei Asian Review. Related Gallery Rimac Automobili Concept_One View 35 Photos News Source: Electrek, YouTube: KmanAuto, Teslarati, YouTube: Wilton Classic & Supercar, Inside EVs, Green Car Reports, Nikkei Asian Review Green Bugatti Hyundai Automakers Nissan Tesla Green Automakers Autonomous Vehicles Electric Supercars Videos recharge wrapup