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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Meet the man who took a year sabbatical to drive his 1967 Datsun Fairlady Roadster

A quiet drive in the country can be the most relaxing thing in the world. What if it didn't have to end, and you could keep driving for a week, a month or even a whole year? That's what Scott Fisher is doing by taking a one-year sabbatical from work and driving his 1967 Datsun Fairlady Roadster around North America.
"I had owned a manufacturing business in Las Vegas for 16 years. I knew I needed to kinda' get out, and unwind, and get my mojo back," said Fisher.
Fisher's trip has covered over 30,000 miles through 44 states and 7 Canadian Provinces, and it is not over yet. He left from his home in Las Vegas, NV, last spring and drove to the Pacific. From there, he drove up the coast to the Canadian border and aimed the car for the Atlantic. He just posted on his blog about visiting the Nissan headquarters and museum in Franklin, TN, and his next stops are Mississippi and New Orleans, LA.

Nissan bringing 2014 Versa Note to Detroit

Nissan today confirmed that it will be showing the 2014 Versa Note - not Versa, not Note, but Versa Note - at next week's 2013 Detroit Auto Show. And while we can't see a whole lot from this one teaser image, we're willing to bet that the car looks a lot like this.
All Nissan will tell us at this time is that the Versa Note will have "segment-exclusive technology, outstanding fuel economy, smart packaging and class-leading cargo space." Sounds... class-competitive.
Given how turned-off we are by the second-generation Versa sedan, it'll be interesting to see just what's in store for this Notably more functional version of the affordable compact. Stay tuned for the full details live from Cobo Hall in just a few days, and scroll down to read Nissan's brief press blast.