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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Drive On The Left | The List #0033

When you've been driving on the right side of the road your whole life, driving on the left can be incredibly disorienting. In this episode of The List, hosts Jessi Combs and Patrick McIntyre brave the traffic-filled streets of London as they take in the sights in a Mini Cooper. "London is not a driving city. There are millions of people and millions of cars," said Patrick. "And the streets seem to have been laid out at random over the centuries." Even Jessi found herself battling old habits in the right-hand drive Mini. "I've already gone over to reach for the door twice to shift it," she said. Our hosts dig into the history behind the traffic swap on the other side of the pond as they attempt to check "Drive On The Left" off their List. Click here to find more episodes of The List Click here to learn more about our hosts, Jessi and Patrick MINI Coupe The List Videos Original Video right hand drive

2025 Mini Countryman E makes U.S. debut, arrives fall 2024

The 2025 Mini Countryman was revealed in electric SE ALL4 form at this year’s Munich Motor Show, but now itÂ’s time to see the base E version of the next-gen Countryman make its debut in the U.S. As you can see from the photos, the base E (painted in green) looks notably different from the SE ALL4. All of the gold-tinged accents are replaced with glossy black, and the distinctive panel aft of the C pillar nearly disappears into the design because it blends into all the other black-painted trim. The front grille design is similar, but it doesnÂ’t have the matte gold surround or the side intakes on the corners of the lower bumper. Of course, the green “S” isnÂ’t present either, and the look in general is far less sporty. Perhaps the most jarring of all the changes is the different (and much smaller) wheel design. Instead of the 20-inch flashy blades seen on the SE model, this Countryman E is rocking much more sedate 18-inch wheels in a traditional bright alloy appearance. All that extra sidewall makes the Countryman look more like the larger crossover that it is, and ultimately, our eyes tend to favor the larger wheel option. The Countryman EÂ’s rear design is largely the same as the SE, though the lower bumper features a painted insert instead of brushed brightwork. MiniÂ’s bright side sills are deleted on the E, as well, replaced by a simple, black plastic sill. Unfortunately, this reveal is largely just a reveal in photos. The only nugget of information Mini had to add is that this electric Countryman will arrive stateside in the fall of 2024. Basically, youÂ’ve got at least another year to wait until you can put one in your driveway. More specs and details for the U.S. market will be released in due course. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Featured Gallery 2025 Mini Countryman E View 12 Photos Green MINI Crossover SUV Electric