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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Mini teases one-box concept — a Mini-van

Mini appears poised to unveil its first van concept if this just-released teaser image is anything to go by. The brand showed a teaser image for the Vision Urbanaut on Twitter, calling the vehicle "an urban oasis." https://twitter.com/MINI/status/1328352146224418816?s=20 Mini previously offered a panel-van version of the Clubman, but the Urbanaut concept appears to be a much differerent one-box design. Its ultra-short frontal area suggests it does not utilize the current Mini platform. Instead, this is likely an EV, with its batteries packaged under the floor. The concept, then, could also debut a new dedicated EV platform for Mini. (Mini's current electric car, the Cooper SE, is a battery-powered version of the standard Mini hardtop.) Based on its profile, the Urbanaut concept does not appear to be a preview of any of the future models the brand has recently discussed. Those include two new crossovers, a BMW X1–sized model that revives the Paceman nameplate and a second entry built on BMW's RWD platform and possibly called Traveler. However, the brand also mentioned adding more EVs, and that could be where the Urbanaut fits in. Of course, the Urbanaut also could end up going nowhere, like the Rocketman concept that failed to launch. Still, a tiny-sized van does strike us as an intriguing and brand-correct new model for Mini — certainly more so than another large-ish crossover. We'll be interested to learn more about the Urbanaut. Related Video:

Mini could go even bigger with next Countryman

We recently reported that the new family of Minis could balloon from eight models to ten or more, but it's not only the model line that's expected to grow: so too could the largest model itself. That, of course, would be the Countryman, which is already bigger than anything else ever to wear the Mini badge. But if you think the current Countryman is already big enough, the latest reports suggest that it could get even bigger. Apparently parent company BMW feels a larger Mini crossover would better compete with more mainstream models in the marketplace.
The Countryman, however, will only be one of the new variants to spin off of the new third-generation Mini. Expect the new Hardtop hatchback introduced in LA to be followed by a new Cabriolet, Roadster, and Paceman. A five-door version of the base hatchback will also join in addition to the new Clubman, which is tipped to get a split tailgate instead of the single hinged aperture on the current model. The jury's still out on the Mini Coupe, which has largely failed to impress, while a convertible crossover could be back in the mix along with the rumored plug-in hybrid version.