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Volvo leads and Mini fails in JD Power's Tech Experience Index

New cars are basically rolling computers. Everything from the engine to the infotainment runs on a series of ones and zeros, and a lot of that technology requires input from the driver. So it's no surprise that JD Power has a study designed specifically to discern which bits of tech drivers love and which bits they loathe. "New technology continues to be a primary factor in the vehicle purchase decision," says JD Power's Kristin Kolodge, executive director of driver interaction & human machine interface research. "However, it’s critical for automakers to offer features that owners find intuitive and reliable. The user experience plays a major role in whether an owner will use the technology on a regular basis or abandon it and feel like they wasted their money." The J.D. Power 2020 U.S. Tech Experience Index (TXI) Study found that Volvo owners are happiest with the technology packed inside their vehicles, followed by BMW and Cadillac, all brands that JD Power classifies as premium. The highest-rated mainstream brand is Hyundai, followed by Subaru and Kia. As was the case with the organization's Initial Quality and APEAL studies, Tesla's numbers aren't officially included because they are the only automaker that has not granted JD Power approval to contact its owners in states that require it. Tesla's projected score of 593 would have put it in second place, right behind Volvo's score of 617. The lowest-ranked brand in the TXI Study is Mini, with Porsche right behind. Diving a little bit deeper, JD Power's findings suggest that the technologies new car buyers care most about are related to helping them see their surroundings better. Camera systems, including rear-view mirror cameras and ground-view cameras, scored highest in five of the six satisfaction attributes measured in the study. The technology that owners could really do without? Gesture controls. Owners who answered JD Power's survey say they don't use gesture controls much at all after initially trying them, and they don't really care if their next vehicle has them. We have to wonder if those responses might be what kept BMW out of the top spot. The TXI Study also found that owners are split on automated driving helpers, like lane-keeping assist and automatic emergency braking. JD Power suggests that owners may need more training on those systems before they learn to trust them. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

Mini Cooper five-door exists and has been spotted

The two-door Mini Cooper is getting two additional portals in its next generation. A coming five-door Cooper S with central exhaust has been spotted out testing, the idea presumably being that it will pose a better challenge to other small, premium hatches in the segment like the A1 Sportback from Audi. Based on the same UKL platform that will support the production version of the BMW Concept Active Tourer, the wheelbase has been lengthened to make more room for rear passengers.
It should be revealed on the auto show circuit at some point next year, getting buyers ready for its production in 2014. We'll find out then if it gets a special name and how it fits in with - or perhaps replaces - the Clubman.

Mini considering sports car replacement for Coupe and Roadster?

The next-generation Mini lineup could see some big changes, according to a report from Australian site CarSales. Starting with the debut of the third-generation Mini Hardtop at this year's Los Angeles Auto Show, we could see a regular string of Minis on the stages of the world. But the bodystyles we see might not be what we've grown used to.
A four-door sedan could eventually arrive, while the polarizing Mini Coupe and Roadster are likely to be replaced by a dedicated sports car with unique sheetmetal and uprated engines. While the rest of the line is switching to three-cylinder, turbocharged engines, the new sports car, which will be available in both soft- and hardtop variants, will use some version of BMW's 2.0-liter, turbocharged four-cylinder. The Aussie site also claims that the interior treatment could take inspiration from the Mini Vision concept car, while showing off the know-how BMW gained when working carbon fiber into the i3. The new model(s) would likely arrive in late 2015 or early 2016.
According to CarSales, we'll see the three-door Hardtop at the 2013 LA Show, along with a five-door hatch that is different from the Clubman at the 2014 Paris show. The Clubman, meanwhile, will arrive in Geneva in 2015, while the Convertible is slated for later that same year. The current Countryman and Paceman are expected to be around for some time, before being joined by an MPV. Eventually, the larger Minis will share their architecture with the BMW X1.