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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Why the 2020 Mini John Cooper Works GP doesn't have a manual

LOS ANGELES — The 2020 Mini John Cooper Works GP is an interesting machine. While it shares a lot in common with its predecessors, such as the big rear wing, no rear seat, four-spoke wheels and other aggressive design cues, it has a number of distinct differences. In particular, it has a massive amount of power relative to old models, and it doesn't have a manual transmission. This all left us with some questions that we brought to some Mini representatives. We'll start with the big one: "Where's our manual?" The representatives said a lot about how manual take rates are declining, and the smooth, quick-shifting automatic transmission fits a track-oriented car. But they also eventually admitted that they don't have a manual transmission available that would be strong enough to handle the turbo 2.0-liter engine's 301 horsepower and prodigious 332 pound-feet of torque. On the other hand, the engine, which is also used in the John Cooper Works Countryman, Clubman, and small BMWs, already has an automatic developed. And obviously, the company didn't feel it was worth it to develop a stronger gearbox for a run of just 3,000 cars. At the very least, having experienced Mini automatics in the past, they are good, and to make the experience a little more engaging, Mini has custom 3D-printed aluminum alloy shift paddles for the GP that do feel good. Another thing we were curious about was the disappearance of the Nurburgring lap time from the dashboard. Spy shots showed a time of 7:56.69 on a 3D-printed dash panel. The 3D-printed dashboard remains, but it will now have each model's production number instead. The display car uses 2020 as an example. The Mini representatives said that past customers cared more about which number of car they had, rather than a lap time. This is also in keeping with past GP models that all displayed their production numbers somewhere in the interior. The new GP's most striking features, though, are its carbon fiber fender flares. They serve a couple of purposes, such as accommodating the car's wider track and tires. According to one of the representatives, they also help direct airflow and reduce drag, but she didn't say by how much. Then there's the appearance, which is unusual at the least, looking almost like vertical wings, and it's inspired by the outrageous concept. Although they're made of carbon fiber, it's more of a molded style than the woven variety seen on many cars.

Porsche tops JD Power APEAL study for 12th time

JD Power's 2016 Automotive Performance, Execution, and Layout (APEAL) study hasn't changed much this time around with Porsche coming in at No.1 for the 12th consecutive year, while BMW was close behind in second. Jaguar and Mercedes-Benz tied for third with Land Rover, Lexus, and Lincoln tied for No.5. The APEAL Study, according to JD Power, measures owners' level of excitement and emotional attachment across 77 parameters. Brands and cars are rated on a 1,000-point scale. The study found that new cars with modern safety features including low speed collision avoidance and blind spot monitoring have higher APEAL scores than vehicles without the features. The overall industry score increased from 798 to 801, which JD Power claims was helped by the launch of a variety of new vehicles. This year, 22 out of 30 new or redesigned cars received a higher score than the vehicle's respective segment average. Porsche is once again at the top of the list as the automaker's score increased by three points to 877. BMW outscored Jaguar to take second place with a score of 859, while the British automaker dropped three points from last year with 852 points. Volkswagen overtook Mini to become the top-ranked non-premium brand with 809 points, while the latter automaker trailed behind by one point. At the end of the scale, Smart came in at the very bottom for the second year in a row with a score of 745 points, which represents an increase of 62 points over last year. Fiat's score increased by six points to 755, but still confined the automaker to second-to-worst place for a consecutive year. Mitsubishi's score increased to 770, up from 755, to become the fourth-worst brand, while Jeep fell to third-worst with a decrease in seven points to 756. General Motors received six segment-level awards, followed by Hyundai with five, and BMW and VW earning four apiece. Surprise segment victories include the Chevrolet Camaro, which outscored the Dodge Challenger, and the Lexus RC which ranked above the BMW 4 and 3 Series. For more information on how the automakers ranked, check out the official release on the 2016 APEAL Study below or visit JD Power's website to analyze the graphs. Related Video: Porsche Ranks Highest in APEAL for 12th Consecutive Year; General Motors Receives Six Segment-Level Awards, Hyundai Motor Company Receives Five DETROIT: 27 July 2016 — Popular driver-assist technologies help make vehicles considerably more appealing to their owners, according to the J.D.