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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Frankfurt Motor Show Notes: Why Jaguar decided to build an SUV

It was inevitable. Jaguar had to make an SUV, and that notion became reality this week with the debut of the F-Pace, an all-wheel-drive five-seater that will launch in the United States next spring. Some purists may cringe. But in an era when Porsche, Bentley, Lamborghini, Rolls-Royce, Aston Martin, and other traditional luxury brands are all building or (planning to build) SUVs, Jaguar had to evolve. While it seems like a leap for Jaguar to make an SUV, longtime design director Ian Callum said it's been in the works for years. "The first time I was asked the question was when I arrived 16 years ago," he said. So in 1999 (and probably well before that), Jaguar was already thinking SUV. What took so long? "It wasn't a priority," Callum said. Jaguar was concentrating on fixing its existing lineup, which was pockmarked with holes and poorly selling products, like the X-Type. Along the way, Jaguar and sister brand Land Rover were sold by Ford to Indian conglomerate Tata Motors. Flash forward several years, and Jaguar and Land Rover are both experiencing a resurgence in the United States and around the world. Jaguar's lineup is flush with the E-Type's modern successor, the F-Type, plus a new version of the XF. The XJ received a 2016 freshening, and the smaller XE sedan is on the way. Jaguar put its house in order as other factors conspired to make a crossover timely. Fuel prices stayed relatively low, and consumers in the US and China remained steadfast in their love for utility vehicles of all stripes. Making a Jaguar SUV became a priority. "The world was telling us in no uncertain terms this is what they wanted," Callum said. "Not to be in the sector would be a little naive for the sake of purity." Jaguar proved its intent two years ago when it revealed the C-X17 crossover concept at Frankfurt, and the final production model is close to the prototype's striking looks. "I thought we managed to maintain that spirit," Callum said. It's a true Jaguar, with cues from the F-Type, 1968 XJ, and other famous models. Who would have thought Jaguar would make an SUV? "I certainly didn't," Callum admitted. But the F-Pace is here. If Callum is okay with it, purists can be, too. Quick Hits Opel retrenches for 2016 and beyond Opel used the Frankfurt show to display its new generation of the Astra, a critical vehicle line for the German division of General Motors.

A weird end to a weird F1 season | 2016 Abu Dhabi Grand Prix recap

The 2016 Formula 1 season ended with a bang that came from a direction no one expected. Lewis Hamilton put his Mercedes-AMG Petronas on pole position and then got away clean to start the race. Teammate Nico Rosberg did the next best thing, lining up in second and following right behind Hamilton for most of the race. Other than Rosberg's wicked pass on Red Bull's Max Verstappen to retake second place on Lap 20, things stayed all quiet at the front. Come Lap 32 of the 55-lap race, however, observers began to wonder why Hamilton was driving so slow. The Brit, working every trick he could think of to win the Driver's World Championship instead of just the race, dogged it out front trying to push Rosberg back into the chasing mix of Red Bulls and Ferraris. Over the next 15 laps Hamilton's race engineer repeatedly radioed ideal lap times. Hamilton only occasionally hit the times until finally saying, "I suggest you let us race." When the one-stopping Sebastian Vettel blasted his Ferrari from sixth to third, nosing up to Rosberg's gearbox, Mercedes team honcho Paddy Lowe got on the radio to instruct Hamilton to go faster. Hamilton replied that if he wasn't going to win the championship he didn't care about winning the race. Hamilton repeatedly zoomed through the first sector to keep everyone behind, then clogged up the works through Sectors 2 and 3. The problem with his plan was that the Red Bulls in fourth and fifth couldn't get close enough to threaten the trio at the front; even if Vettel had got by Rosberg, Rosberg would still win the Championship with a third-place finish. As it happened, Rosberg finished second behind the disconsolate Hamilton. Vettel took third, followed by Red Bull drivers Verstappen and Daniel Ricciardo, then the second Ferrari piloted by Kimi Raikkonen in sixth. Nico Hulkenberg took seventh, beating Force India teammate Sergio Perez for the last time as an intra-team rivalry. Felipe Massa closed his F1 career with ninth place in a Williams chassis that he got to take home as a gift from the team. Fernando Alonso scored the final point for McLaren, a touch of sweet for the team after the bitterness of Jenson Button retiring on Lap 12 with suspension damage. Rosberg's second place earned him 385 points for the season, enough to take the World Driver's Championship from Hamilton by just five points. Some have put the title down to Rosberg's consistency, others to his car's reliability.