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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

New Mercedes-Benz pickup to be called GLT?

The Mercedes-Benz pickup will allegedly be called the GLT, and it won't be "a fat cowboy truck." That's according to the head of MB's truck project, former AMG boss Volker Mornhinweg, quoted by Car. We already knew that Mercedes would be teaming up with Renault-Nissan for its double-cab pickup, but until Car sat down with Mornhinweg, we were unsure of how the vehicle would be targeted. Aside from being neither fat nor cowboy like, the exec shed some light on the German brand's mindset behind the new truck. "We are not going to develop a fat cowboy truck for North America. After all, the big three – Ford, GM/GMC and Ram – already own about 90 percent of that market which typically absorbs in excess of two million units per year," Mornhinweg told Car. "In this cutthroat environment, newcomers like us would invariably fight an arduous uphill battle. That's why our focus is on a smaller and lighter pick-up truck which is already perceived as premium product in South America, Africa and the Middle East." While Mornhinweg wasn't the one to let slip on the new Mercedes truck's name, Car reports that it will wear the GLT badge. There's no mention of where the publication came up with that title, though, aside from "rumors." We've reached out to Mercedes-Benz for comment on the truck's name, and should they get back to us, we'll be sure to update this post. Related Video: News Source: CarImage Credit: Mercedes-Benz Vans Mercedes-Benz Truck

Aston or Bust? Maybach's fate to be decided next month

2011 Maybach 62 - Click above for high-res image gallery
What will become of Maybach? That question has been rattling around the halls of Daimler headquarters in Stuttgart for some time now. But all questions will be answered, and answered soon: according to reports, the German automaker is currently evaluating prototypes and propositions for its top-end marque, and will make its decision next month.
So, what are the options? On the one hand, Daimler could kill the Maybach brand altogether. It was a notion ill conceived and even more poorly executed, taking an old platform and building a new flagship atop it. In that way, it was sort of like the Chrysler Crossfire, only far more costly to both the buyer and manufacturer. On the other hand, Daimler could opt for the long-time-coming proposition of contracting the production (and possibly much of the development) of a new generation of Maybachs to Aston Martin.