White 1998 Mercedes-benz C-230 4 Cyl on 2040-cars

Auto blog

Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Mercedes-AMG once again joins forces with Cigarette Racing

Any time there's a new loins-quaking Mercedes-AMG introduced, you need to keep your eye on the aquatic horizon around the time of the Miami International Boat Show for the Cigarette tie-in to come roaring into port. The SLS AMG had its 2,700-horsepower, 46-foot Rider, the C63 AMG Black Series got a 1,350-hp, 50-foot Marauder, the G63 AMG got a 1,750-hp, 43-foot Huntress, and the SLS AMG E-Cell got a matching wild yellow 2,200-hp, 38-foot electric concept boat. Now that we're in 2015 with another AMG and another boat show, we have another Cigarette. Mercedes hasn't dropped the goods on this one yet, but it will be twins with the AMG GT. After that, we're guessing it will have a can't-miss-it paint job, be in the 40-foot range, and have something like 2,000 hp. The show is February 12-16, we'll have all the info for you then. Featured Gallery Mercedes-AMG and Cigarette Racing Auto News Mercedes-Benz Coupe Luxury Performance mercedes-amg mercedes-amg gt

Mercedes A-Class next up for facelift

This is the coming Mercedes-Benz A-Class, and in case the paucity of camouflage didn't make it clear, it won't look much different the one that's been on sale for all of two years. Caught in Sweden braving the temperatures, its exterior updates aren't expected to go much further than a reworked face that brings it in line with the recently updated B-Class, including a new grille, headlights and taillights, and bumpers. The cabin is where most of the work is being done, to give it a better punch against the BMW 1 Series. A tweaked dash cluster, better fabrics and materials, the eight-inch tablet-style nav/multimedia screen, and ambient lighting should join the party. The updated range of B-Class engines should also make the jump into the A. A photo caught at a dealer meeting in Barcelona last year makes us pretty sure it will be introduced at the Frankfurt Motor Show in September this year. Until then, there are spy shots to peruse.