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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Mercedes-Maybach Ultimate Luxury SUV concept shown in leaked images

Just days ago, we posted the interior teaser image Mercedes-Maybach released of its Ultimate Luxury concept due to be presented at the Beijing Motor Show. Now photos of the entire vehicle, inside and out, have leaked online courtesy of the manufacturer. Thanks to the concept's own microsite being live for a short while, we've gotten a good look of the concept. And it's not just a dressed-up GLS by any means, even if there might be a GLS platform underneath it all: It's a high-riding four door sedan with a clearly formed trunk instead of a traditional SUV shape. There's a big waterfall grille flanked by low, aggressive three-unit headlights, and the detailing is a combination of SUV cues and something a lot more luxurious. It's not easy to design a three-box sedan that's still recognizably an SUV. Inside, there's white leather and rose-gold detailing everywhere. But the big deal is the powertrain, which in the concept is all-electric. The all wheel drive is propelled with four electric motors, with a combined power output of 750 horsepower. The battery, said to be a flat underfloor design, is good for 80 kWh and an EPA range of over 200 miles, and the vehicle's top speed is limited to 250 km/h, or 155 mph. There's DC fast charging at up to 350kW, meaning that the range can be boosted by 60 miles in just five minutes, and induction charging is also available. All in all, the vehicle reminds us of the 2009 Lagonda Luxury Utility Vehicle concept, which was also created around a three-box sedan shape and also based on a Mercedes platform, GL-Class in that case. It did not yield a production version, but maybe the Vision Ultimate Luxury will. Related Video: Featured Gallery Vision Mercedes-Maybach Ultimate Luxury View 9 Photos Image Credit: Mercedes-Maybach Green Beijing Motor Show Maybach Mercedes-Benz Concept Cars Electric Luxury mercedes-maybach

Merecedes-Benz EQS, Ford Mustang Mach-E GT and Subaru Forester Wilderness | Autoblog Podcast #702

In this episode of the Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Senior Editor James Riswick. They've been driving some exciting new EVs, like the Ford Mustang Mach-E GT and the Mercedes-Benz EQS. They also discuss driving the new Subaru Forester Wilderness, as well as the perfectly agreeable Toyota Camry XSE Hybrid. James compares four big-name off-roaders — the Ford Bronco, Jeep Wrangler, Toyota 4Runner and Land Rover Defender — based on their ability to accommodate a big load of luggage. Next they reach into the mailbag for comments on the Genesis GV70, as well as a Spend My Money question about replacing a wrecked Subaru Ascent with another three-row SUV. Send us your questions for the Mailbag and Spend My Money at: Podcast@Autoblog.com. Autoblog Podcast #702 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown What we're driving: 2022 Ford Mustang Mach-E GT 2022 Mercedes-Benz EQS 2022 Subaru Forester Wilderness 2022 Toyota Camry XSE Hybrid Luggage testing the off-roaders: Ford Bronco vs. Jeep Wrangler vs. Land Rover Defender vs. Toyota 4Runner  Mailbag: Thoughts on the Genesis GV70 Spend My Money: Three-row SUV to replace Subaru Ascent Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.