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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2013 Mercedes-Benz SLS AMG GT Coupe

Mercedes-Benz upgraded its SLS flagship Coupe and Roadster for the 2013 model year, and the changes are marked with them new "GT" nomenclature. Both SLS models arrive with a retuned naturally aspired 6.2-liter V8 delivering 583 horsepower and 479 pound-feet of torque (the horses are up from 563, but the torque remains the same) mated to a revised seven-speed AMG Speedshift dual-clutch gearbox. Rounding out the mechanical upgrades is a redeveloped AMG two-mode adaptive suspension. Physically, the revised models are differentiated by their new "GT" badging, darkened headlight/taillight buckets, red brake calipers, unique wheel colors and high gloss finish on the front grille, exterior mirrors and hood/fender fins. Inside the cabin are new red seatbelts, Alcantara upholstery and contrasting red stitching.
As it is nearly impossible to experience the aluminum gullwing beast on public roads, Mercedes invited out to Southern California's Willow Springs to wring out the 2013 SLS GT Coupe on a racing circuit.

Mercedes Alabama ops ordered to allow workers to discuss unionization

A decision last week by the National Labor Relations Board has bolstered the efforts of the United Auto Workers at Mercedes-Benz's Tuscaloosa, AL factory, as the union continues its attempts to represent the factory's workers. According to Reuters, the NLRB ruled that Mercedes-Benz US International, the proper name of the company behind the Tuscaloosa factory, can no longer prevent workers from discussing unionization in work areas while off the clock. While MBUSI maintains that it's not taking a side on unionization and that it wants the "the decision left to our team members," the UAW is still arguing that the US facility should take the same position on unions that the rest the world's Mercedes-Benz plants take and. Speaking to Reuters, the UAW says that stance "acknowledges the human right to form trade unions" and "respects the right of collective bargaining." According to Reuters, the Alabama factory employs 3,500 workers – 2,500 full time and 1,000 "temporary" – and is the only Daimler-owned factory on the planet not to offer employees the opportunity for representation. Presently, the Tuscaloosa facility assembles Mercedes' C-Class, GL-Class and M-Class vehicles.