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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Mercedes testing C-Class plug-in hybrid modes in Germany

Testing appears to be underway for what would be the first Mercedes-Benz C-Class with a hybrid powertrain. We can see a pair of the prototypes undergoing testing in Germany, with one, a C-Class Wagon, still heavily clad in camouflage and featuring a more noticeable outlet on the passenger side of its rear bumper.
There's also a more production-looking sedan, which features a not-so-discreet flap over its rear-bumper outlet. It's difficult to speculate on power outputs for this fuel-sipping C-Class, although our spies seem to think that this car will feature some combination of a four-cylinder gas engine with an electric motor, although just which four is unclear (note, we wouldn't mind if MB fit its 2.0-liter turbo with some batteries and motors). Regardless, the four-pot/electric motor seems like a pretty reasonable combo, although it probably means that Mercedes won't be challenging the six-cylinder-powered system of the BMW ActiveHybrid3 any time soon.
When the plug-in C-Class arrives later this year as a 2015 model, it will likely offer a full range of driving modes, including both gas or electric, only, as well as a more traditional hybrid mode.

Mercedes-Benz releases US-spec 2014 Sprinter details

Last week, Mercedes-Benz released the details for the updated 2013 Sprinter intended for global markets, but this week it has announced what changes are being made to the US-spec version of the van for the 2014 model year, including the Freightliner model. As expected, most of the changes made to the European model will be present on the 2014 Mercedes-Benz Sprinter when it goes on sale in the US, which is expected to be this fall.
The biggest difference between the Sprinter announced last week and the one headed to our shores is what is found under the hood. While European Sprinters will come with diesel engines and offer the availability of a supercharged four-cylinder gasoline or CNG engine, US Sprinters will still offer the 3.0-liter V6 BlueTEC diesel. This year's Sprinter now comes standard with a new base engine, the 2.1-liter four-cylinder BlueTEC diesel. This smaller engine will produce 161 horsepower and 265 pound-feet of torque, and will be paired to a seven-speed automatic transmission; the optional 3.0 V6 puts out 188 hp and 325 lb-ft of torque, and will be mated to a six-speed auto.
Fuel economy for the new Sprinter has not been announced, but Mercedes-Benz has made numerous changes with the goal of improving efficiency. To this end you'll find a new, low-friction rear axle and the optimization for the generator, fuel pump and power steering pump.