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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Does Alex Rodriguez' Mercedes dealership have a PR problem?

Alex Rodriguez, in case you haven't heard, is seemingly the new Most Hated Man In Baseball, ostensibly replacing commissioner Bud Selig (for now). Rodriguez was slammed with a 211-game suspension due to his role in the MLB's latest steroid scandal in which "A-Roid," as fans have taken to calling the former superstar, was cited with steroid use and attempts to hide his involvement by "engaging in a course of conduct intended to obstruct and frustrate" the investigation, according to the MLB's official report.
Why is this on a car site, then? Because Rodriguez' name is attached Alex Rodriguez Mercedes-Benz in League City, TX. An Ad Age report cites Mercedes-Benz USA in saying that A-Rod owns "about half'" of the dealership. Mercedes, for what it's worth, isn't going to any to any lengths to distance itself from its dealership or its controversial namesake, saying, "We never promoted the fact that A-Rod owned a dealership, so there's really nothing to 'distance' ourselves from. And since his activity is not illegal but rather prohibited by MLB, there's nothing actionable here."
With the scandal still a fresh piece of news and A-Rod's pending appeal, it's difficult to tell what sort of effect, if any, his name will have on the dealership's sales. Ad Age contacted the GM of Alex Rodriguez Mercedes-Benz to get the dealership's view, but no calls were returned. According to Mercedes, any name change is up to Rodriguez and his partner(s) at the dealership. Somehow, though, we think A-Rod has other things to worry about beyond his dealership's name.

Mercedes-Maybach Ultimate Luxury SUV concept shown in leaked images

Just days ago, we posted the interior teaser image Mercedes-Maybach released of its Ultimate Luxury concept due to be presented at the Beijing Motor Show. Now photos of the entire vehicle, inside and out, have leaked online courtesy of the manufacturer. Thanks to the concept's own microsite being live for a short while, we've gotten a good look of the concept. And it's not just a dressed-up GLS by any means, even if there might be a GLS platform underneath it all: It's a high-riding four door sedan with a clearly formed trunk instead of a traditional SUV shape. There's a big waterfall grille flanked by low, aggressive three-unit headlights, and the detailing is a combination of SUV cues and something a lot more luxurious. It's not easy to design a three-box sedan that's still recognizably an SUV. Inside, there's white leather and rose-gold detailing everywhere. But the big deal is the powertrain, which in the concept is all-electric. The all wheel drive is propelled with four electric motors, with a combined power output of 750 horsepower. The battery, said to be a flat underfloor design, is good for 80 kWh and an EPA range of over 200 miles, and the vehicle's top speed is limited to 250 km/h, or 155 mph. There's DC fast charging at up to 350kW, meaning that the range can be boosted by 60 miles in just five minutes, and induction charging is also available. All in all, the vehicle reminds us of the 2009 Lagonda Luxury Utility Vehicle concept, which was also created around a three-box sedan shape and also based on a Mercedes platform, GL-Class in that case. It did not yield a production version, but maybe the Vision Ultimate Luxury will. Related Video: Featured Gallery Vision Mercedes-Maybach Ultimate Luxury View 9 Photos Image Credit: Mercedes-Maybach Green Beijing Motor Show Maybach Mercedes-Benz Concept Cars Electric Luxury mercedes-maybach