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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

The Mercedes-Maybach Pullman Guard is a limo with a bulletproof vest

As fabulously plush as the Mercedes-Maybach Pullman is, there is a certain class of individual for which luxury is only part of the equation. Oligarchs, dictators, kingpins of questionable businesses, and probably some legitimate world leaders all love luxury, but they sometimes face some hairy commutes that demand a bit more protection. For them, the answer to their luxury car needs is the armored Pullman Guard. The Mercedes-Maybach Pullman Guard tops the line of S-Class Guard models that also includes the Mercedes-Benz S600 Guard and the Mercedes-Maybach S600 Guard. Like the non-armored Pullman it packs loads of leather, seats with practically infinite adjustability, and redundant gauges for rear passengers. It is also by far the longest S-Class vehicle available, stretching more than 40 inches longer than the next-longest Mercedes-Maybach. This tremendous length allows the Pullman Guard to have four-passenger seating in the rear, with two seats facing two others. It's the perfect place to sign treaties or entertain diplomats. Or, if foreign affairs aren't your speed, it would also be a convenient place to carve up territory, issue ultimatums to enemies, and intimidate dissidents. The Pullman Guard was developed alongside the standard Pullman, and because of that, the added armor does not sacrifice interior space. The armor does affect weight, though. The Pullman Guard weighs over 11,000 pounds. But, in return, the steel plates on the sides and floor, non-Kevlar-brand high-strength fabrics, and polycarbonate-backed windows protect occupants from bullets and explosives. Plus, the Pullman Guard features a twin-turbo V12 that produces 530 horsepower and 612 lb-ft of torque to haul the added ballast around. If a recognized authority is ordering a Pullman Guard, Mercedes also offers sirens, flashing lights, two-way radios, an emergency starter battery, and a loudspeaker system. These items are sure to be useful when trying to navigate seas of protestors in the streets. All of this extra protection will cost you though, and if you have to ask, you definitely can't afford it. But we'll tell you the price anyway. A standard Pullman will run around $500,000 at current exchange rates. For the Guard model, be prepared to shell out about $1.56 million. It's a steep price for sure, but for those whose pampered lives are in danger, it's probably worth it.

Autoblog's adventures at the Nurburgring 24-Hour race [spoilers]

The brand-new Audi R8 LMS, said to share 50 percent of its components with the street-legal R8 shown off at Geneva, has won its very first race at the 2015 Nurburgring 24-Hours. The No. 28 car driven by Christopher Mies, Edward Sandstrom, Nico Muller, and Laurens Vanthoor for the Audi Sport WRT team out of Belgium finished only 40.279 seconds ahead of the No. 25 BMW Sport Team Marc VDS Z4 GT3 in second place, for the smallest winning gap since the race began in 1970. Those two cars traded the lead throughout Sunday morning and were less than a minute away from one another for the last two hours. They were part of a total 35 lead changes during the entire race – a record for the event – and both did 156 laps. Third place went to the No. 44 Falken Tire Porsche 997 GT3, one lap down. The Audis did what they always do: lurked close to the front, stayed out of trouble, then pounced when everyone else faltered. For the opening stretches the BMW Z4 teams owned it, running 1-2-3 for a while, but all of them hit trouble. When morning came and the race got over its yellow-flag fever, the No. 28 Audi was in front and stayed there. It was the third Nurburgring 24-Hour win for Audi in four years, the brand's first win only coming in 2012. Last year's winner, the Phoenix Audi team that set a race record by doing 159 laps, had both of its cars retire. One hit an oil patch about 12 hours in, spun and was hit by another car behind, taking on too much damage to continue. The other retired with engine issues. Other Notes Three cars crashed out of the race while leading, after the rains that weren't supposed to happen, happened about 90 minutes in. The No. 20 Schubert BMW Z4 led the first 50 minutes of the race, hopped a crest at Pflanzgarten, landed in a pool of water, and hit the wall on the 30th lap. Then the No. 30 Frikadelli Porsche, with a driver team that included ex-'Ring Taxi driver Sabine Schmitz, hit the No. 31 Mercedes SLS AMG GT3 on the approach to Carrousel and crashed out. Then the No. 1 Phoenix Audi, last year's winning car, took the lead but hit the wall after that oil patch near Pflanzgarten and was out of the race. Aston Martin celebrated a class win in the SP8 category with the No. 49 Vantage GT4 N430. This being the tenth anniversary of the Vantage running the Nurburgring-24, this year's car was painted in the same colors as the racecar from ten years ago.