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2020 Ford Explorer, Lincoln Aviator reportedly facing numerous QC issues

A lengthy report in the Detroit Free Press delves into a range of quality control issues confronting the 2020 Ford Explorer and its luxury platform sibling, the 2020 Lincoln Aviator. Freep says it's been following the issue for two months, tapping various unnamed sources for information on the automaker's unorthodox route to resolution. Seems the problem is Explorers and Aviators leaving the production line at the Chicago Assembly Plant with flaws in areas like the chassis, transmission and suspension, said vehicles trucked to Ford's Flat Rock Assembly Plant (FRAP) outside of Detroit for repair. The estimates range from 10,000 to 18,000 vehicles affected, numbers so high that Ford has sought help from Roush Engineering in nearby Allen Park, and brought workers and managers from other plants in the Midwest to FRAP to get vehicles repaired and shipped to dealers. Ford hasn't shared the nature of the problems with anyone outside the company, including dealers and customers. Freep's sources are said to include workers who have provided photos of certain vehicles and of tents used to house parts at the FRAP repair site. The Explorer chassis allegedly has an unidentified problem that engineers are using X-rays to diagnose, and the transmission is having problems sensing when it's in park or going into park. Both the Explorer and Aviator have come off the line with HVAC units that only blow hot air. And the Aviator's height-adjustable suspension enters failure mode for unknown reasons. These come on top of quotidian mishaps common to every new vehicle, but that are meant to be sorted in pre-production, like missing emblems and trim pieces. They also come on top of a recall in early August issued for the Explorer and Aviator concerning the instrument cluster and parking brake, and another at the end of August over rear seatbacks that could collapse in a crash. An automaker spokesperson told Freep, "Making updates to preproduction models based on all-new platforms as they roll off the assembly line – is standard industry practice." Except these aren't pre-production, these are early production vehicles that paying customers and dealers are waiting for, and some of the affected vehicles have been pulled off dealer lots. Dealers say they are fine waiting for the trucks to get sorted out, and they'd rather have Ford fix the problems before the SUVs go to customers.

2022 Lincoln Navigator revealed with tech updates, hands-free driving, new Black Label themes

Last week, Lincoln Motor Company teased its updated, enhanced and even more upscale Navigator SUV for the 2022 model year. Today, Ford’s luxury brand has unveiled this mid-cycle refresh with improved technology — including the Lincoln ActiveGlide hands-free driving system and over-the-air software updates — plus two new available themes for the line-topping Black Label trim level. Starting with tech, Lincoln launches the first iteration of its ActiveGlide advanced driver assistance tech, which, like FordÂ’s new BlueCruise technology, allows for hands-free highway driving if the right conditions are met. It leverages adaptive cruise control with stop-and-go capability, lane centering and traffic sign recognition to allow for hands-free driving on over 130,000 miles of divided highways across North America. Similar to GMÂ’s Super Cruise system, ActiveGlide monitors the driverÂ’s head and eye positions with a driver-facing camera to unsure their attention remains on the road ahead of them, ready to take over driving functions if need be. The 2022 Navigator also employs Lincoln Enhance, which is the branded name for its over-the-air software update capability. This allows Lincoln to make improvements, install new features and even provide some preventative maintenance without it needing to be brought in for service. Lincoln promises this allows the “Navigator to get even better over time.” This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Lincoln says it has streamlined its Amazon Alexa experience to respond to more natural language. You can use Alexa in the car the way you normally would with the digital assistant, or you can connect the Lincoln Way app for Alexa to control certain car features — locks, remote start, checking on vehicle status — from your Alexa-enabled home or mobile device. The 2022 Navigator also benefits from AmazonÂ’s Fire TV service for the rear-seat entertainment. It even includes 16 GB of built-in storage so you can watch your favorite Prime Video content on the road without connectivity. ThereÂ’s an updated Sync 4 infotainment system with a larger 13.2-inch center screen, improved voice recognition and navigation, and a Constellation design theme that carries over to the digital instrument cluster and the refreshed head-up display. In the second row, occupants now have a digital control module for rear climate and audio settings.

BMW, Hyundai score big in JD Power's first Tech Experience Index

While automakers are quick to brag about winning a JD Power Initial Quality Study award, the reality, as we've pointed out before, is that these ratings are somewhat misleading, since IQS doesn't necessarily distinguish genuine quality issues. JD Power's new Tech Experience Index aims to solve that problem. The new metric takes the same 90-day approach as IQS but focuses exclusively on technology – collision protection, comfort and convenience, driving assistance, entertainment and connectivity, navigation, and smartphone mirroring. It splits the industry up into just seven segments, based loosely on size, which is why the Chevrolet Camaro is in the same division (mid-size) as Kia Sorento and the Mercedes-Benz GLE-Class is in the same segment as the Hyundai Genesis (mid-size premium). It makes for some screwy bedfellows, to be sure. Still, splitting tech experience away from initial quality should allow customers to make more informed and intelligent decisions when buying new vehicles. In the inaugural study, respondents listed BMW and Hyundai as the big winners, with two segment awards – the 2 Series for small premium and the 4 Series for compact premium, and the Genesis for mid-size premium and Tucson for small segment. The Chevrolet Camaro (midsize), Kia Forte (compact), and Nissan Maxima (large) scored individual wins. Ford also had a surprising hit with the Lincoln MKC, which ranked third in the compact premium segment behind the 4 Series and Lexus IS. This is a coup for the Blue Oval, whose woeful MyFord Touch systems made the brand a victim of the IQS' flaws in the early 2010s. But Ford and other automakers might not want to celebrate just yet. According to JD Power, there's still a lot of room for improvement – navigation systems were the lowest-rated piece of tech in the study. Instead, customers repeatedly saluted collision-avoidance and safety systems, giving the category the best marks of the study and listing blind-spot monitoring and backup cameras as two must-have features – 96 percent of respondents said they wanted those two systems in their next vehicle. But this isn't really a surprise. Implementation of safety systems from brand to brand is similar, and they don't require any input from users, unlike navigation and infotainment systems which are frustratingly deep.