2011 Lincoln Town Car on 2040-cars

Auto blog

The Lincoln Way seeks to woo customers with unique services

Lincoln has been fighting hard to shed their image as a luxury brand for the elderly. The company has recently introduced or updated nearly every vehicle in its fleet in order to literally put a new face on the brand. Options, like the Black Label program, attempt to pull influence from high-end automakers that provide services extending beyond scheduled oil changes. Now, Lincoln is introducing a program that it refers to as The Lincoln Way, a suite of customer-oriented services that the company hopes will set it apart from the pack. All of this starts this fall when the new Continental goes on sale. Customers will have access to services like vehicle pickup and drop off and complimentary loaner vehicles. The company is planning more incentives for the future, but details are vague. Lincoln parent Ford is offering similar services on the upcoming GT. The Lincoln Way seems to be an expansion of some services already offered under the Black Label program. Right now, Black Label includes scheduled maintenance, car washes, and concierge services, as well as exclusive vehicle colors and options. The program is pricey and only available on some models in some states, though Lincoln plans on expanding Black Label's reach. In addition to these services, Lincoln is opening a showroom of sorts, called the Lincoln Experience Center, in Newport Beach, California. The facility won't actually sell vehicles. Instead, customers can come and learn about the brand, build and price vehicles, and take test drives. The Experience Center will then put customers in contact with local dealers. Lincoln says the increased focus on customer care and satisfaction draws influence from the company's growth in China. Since the introduction of The Lincoln Way services, sales in China have grown greatly. Sales in the United States, like China, have been improving the past few years. With the introduction of The Lincoln Way, the company hopes that Matthew Mcconaughey won't be the only draw for future customers. Related Video: Lincoln Ownership Luxury lincoln black label

Tesla leads and Infiniti bleeds in Consumer Reports' satisfaction survey

According to Consumer Reports, Tesla owners are more likely to rave about their vehicles than any other brand. And we're not surprised — Tesla has performed very well in past customer satisfaction surveys, despite the fact that the electric cars themselves tend to have more problems than most other automobiles. Second place went to Lincoln, which interestingly had a higher cumulative score than Tesla in individual category measurements like comfort and storage space. Ram, a truck-only brand, rounded out the top three. The consumer-focused magazine bases its owner satisfaction score on responses to a very simple question: Would you buy this exact car again? The higher percentage of owners who answer "definitely yes" to that question, the higher the satisfaction score. Further breakdowns are scored for other parts of the ownership experience, which is why brands that rank poorly in Consumer Reports' own reliability charts — like Tesla and Lincoln, for example — can still earn top marks for satisfaction. The lowest-ranked brands for satisfaction are Cadillac, Nissan and Infiniti. Interestingly, Cadillac performed better than average in Driving and Comfort and middle-of-the-road in the In-Car Electronics and Cabin Storage, but like most other brands, scored poorly in Value. In fact, only Subaru, Mazda and Volkswagen scored better than average in Value. Nissan and especially Infiniti earned comparatively low marks across the board to go along with the bottom-of-the-barrel satisfaction score. Here's the full list of automakers from Consumer Reports' satisfaction survey, ranked in order from best to worst: Tesla Lincoln Ram Chrysler Subaru Hyundai Porsche Dodge Mazda Toyota Kia Mini BMW Ford Audi Honda Volvo Volkswagen Lexus Jeep GMC Chevrolet Mercedes-Benz Buick Cadillac Nissan Infiniti It's worth diving into the individual category scores in addition to the official finishing order for a full look at the results. For instance, despite the fact that automakers like Lincoln and Ford use similar infotainment systems, their In-Car Electronics scores don't quite match up. Also, some automakers have full lineups with multiple cars, trucks and SUVs while others offer just a couple of nameplates. Head on over to Consumer Reports for all the details. Looking for a reliable car, truck or SUV? Check out the top 10 vehicles that owners keep the longest.

2020 Lincoln Aviator final specs drop — it makes even more power than before

The 2020 Lincoln Aviator is getting more power, and we haven’t even driven it yet. Well, itÂ’s not getting more power, but the final numbers are officially out, and theyÂ’re higher than what Lincoln promised at the initial reveal. We were told at last year's L.A. Auto Show that the base 3.0-liter twin-turbo V6 would make 400 horsepower and 400 pound-feet of torque. Lincoln's spec sheet shows itÂ’s still going to make 400 horsepower, but the torque figure is now up to 415 pound-feet. We're looking at the same spec sheet, but a hat tip to CarBuzz for noticing the change first. The plug-in hybrid model has received an even larger bump to its ratings. Lincoln said it would be 450 horsepower and 600 pound-feet of torque combined, but itÂ’s actually going to be 494 horsepower and 630 pound-feet of torque. We were a bit slack-jawed at the numbers before, and this just takes it one step further. Lincoln still isnÂ’t quoting any acceleration numbers, but with this amount of power, something in the 4- to 5-second range seems likely for a 0-60 mph time. ItÂ’s a legitimate shot across the bow in the German SUV horsepower wars. That said, the Aviator persona comes across as much more muscle car-like than a performance SUV meant to tackle lap times like the AMGs and M car SUVs of the world. We donÂ’t know the all-electric range yet, but Lincoln did tell us the size of the battery pack and the electric motorÂ’s output. Aviator PHEVs will be working with a 13.6 kWh battery pack and a 101-horsepower electric motor. There are two modes: One is called Preserve EV, and the other is called Pure EV. Preserve EV is able to charge the battery up to 75 percent using the engine while driving, whereas Pure EV is designed to keep the car in electric-only mode. YouÂ’ll get blue accents in the Lincoln star if you buy the plug-in hybrid, too. Some cool headlight technology is coming to the Aviator in the form of optional adaptive pixel LED headlights. Lincoln says itÂ’s capable of speed-dependent lighting, which adjusts the beam based on your speed. At fast speeds, Lincoln says more light is directed at the road, while driving at low speeds disperses it wider to cover more area directly in front of the vehicle. WeÂ’ll be driving the new Aviator soon, so look out for our first drive impressions coming later this month.