Auto blog

Lexus celebrates 10 years of F performance

RC F and GS F are getting special editions. To celebrate 10 years of f performance. Only 240 of the RC F will be produced, a number chosen because there are 240 Lexus dealers in the U.S. Transcript: RC F and GS F are getting special editions to celebrate 10 years of f performance. Both cars are finished in a matte paint called nebula gray. The wheels are painted in a gloss black and the brake calipers are painted a bright blue to match the f brand's colors. They each get bright blue leather seats with gray accents and blue suede shift knobs. Sadly, they don't get any performance upgrades over the normal models, but they are visually striking. These 10th-anniversary edition cars are extremely limited production. Only 240 of the RC F will be produced, a number chosen because there are 240 Lexus dealers in the U.S. Only 100 of the GS F will be sold. They'll be available for purchase this summer, but Lexus hasn't finalized pricing for the cars. Lexus Performance Autoblog Minute Videos Original Video

Are you the 2016 Lexus LX 570? [w/video]

What we appear to have here is our first glimpse at the updated 2016 Lexus LX 570. The luxury counterpart to the Toyota Land Cruiser, the Lexus LX first arrived in 1996. It entered its current third generation in 2007 and underwent a facelift in 2012. That would make it prime for replacement, but if this leaked image is anything to go by, Lexus has apparently opted to give it another refresh to keep it relevant for a little while longer. Reportedly leaked by Japanese magazine Best Car (and coming to us in the YouTube video below through Arabic publication Almuraba), the image shows what looks to be an updated version of the existing LX. The shape looks largely the same, but with a pronounced take on the brand's signature spindle grille dominating an even more aggressive face, flanked by sharper headlights and boomerang-shaped DLRs. The inset image ostensibly shows a revised version of the existing model's interior, with what appears to be a slightly larger infotainment display in the center of the dashboard. Given the subtle visual enhancements, it does not appear likely that Lexus has changed much under the hood, where the current model (in North America at least) packs a 5.7-liter V8, driving 383 horsepower and 403 pound-feet of torque through a six-speed automatic transmission to all four wheels. That giant engine could probably benefit from some fuel-saving measures, but we'll have to wait for the full reveal to find out one way or another. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.