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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Lexus gives Jay Leno a shot at driving its 2014 IS

After we drove a prototype of the 2014 Lexus IS, we were told that Lexus was shipping it back to Japan. As it turns out, late-night funnyman Jay Leno was already in the motherland with the coming sport sedan, and he lapped it around Fuji Motor Speedway with Chief Engineer Junichi Furuyama.
This was probably during his LFA drive two months ago, actually, when Furuyama-san was even more tight-lipped about the IS than he was a week ago, so Leno has to make the best guesses he can. Leno goes over the whole car, then takes it out for a casual spin, so at least you get to see it in action. As for Jay's take, you'll just have to watch the video below to find out.

2015 Lexus LS gets tiny tweaks to try to keep up in LA

The 2015 model-year updates for the LS are certainly minor, but at least Lexus isn't letting its flagship sedan languish completely. The biggest change for the revised model is an improved infotainment system with an updated navigation and dynamic guidelines for the backup camera. Lexus' Enform App Suite also allows owners to remotely control some of the vehicle's functions, including the door locks, ignition and climate control settings. Among the litany of incredibly small tweaks, the dome lights now use LEDs, and the F Sport model that includes features like a sport-tuned air suspension and 19-inch forged wheels gets an added badge at the rear. The changes have increased the turning circle by 3.9 inches for models with the standard suspension and 18-inch wheels. All of the changes are definitely minor, but hopefully they'll sustain the posh motor until its next iteration is ready. 2015 Lexus LS Shows Why This Luxury Flagship Became A Luxury Legend - New Multimedia System for 2015 - Lexus Enform App Suite Upgraded - Upgraded Backup Camera With Dynamic Gridlines - F SPORT Model With Special Suspension, 19-inch Wheels, Brembo Brakes October 16, 2014 History seems to be repeating itself. The Lexus LS upended the luxury segment a quarter-century ago, and one reason was that it made a powerful V8 engine standard when it was a very expensive extra-cost option in some European models and not even available in others. Just change the year to 2015, and the situation seems to be replaying. A supremely smooth, standard 386-horsepower 4.6-liter V8 teamed with an eight-speed automatic transmission is only one facet of the 2015 Lexus LS 460, though undeniably, it's the one whose benefit you feel quite strongly during a road test. Nearly silent acceleration remains a hallmark aspect of driving a Lexus LS, which also offers the option of a more engaging driving experience with the F SPORT Package. A wide range of model choices also make the Lexus LS a standout. The LS 460 comes in regular and long-wheelbase versions, each with the further choice of rear-wheel drive or all-weather drive (360 hp with AWD). The ultimate Lexus flagship sedan remains the LS 600h L hybrid with 438 total system horsepower from a 5-liter V8 paired with an electric motor and all-weather drive. New for 2015, the LS gains a new multimedia system. The multimedia system, accessed through the navigation screen, provides a multitude of capabilities.