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J.D. Power: Vehicle dependability at all-time high, Lexus and Porsche lead

Each year, J.D. Power and Associates surveys original owners of three-year-old vehicles to find out what kinds of problems they have had experienced over the last 12 months, and then it uses this data to create its annual Vehicle Dependability Study. This means that the models in the 2013 study are 2010 model year vehicles, and J.D. Power rates each make as well as the top individual models based on how many problems were experienced per 100 vehicles (PP100).
Debunking the idea that carryover models are more dependable than new or updated models, the 2013 study found that the average carryover model experienced 133 PP100, while all-new or redesigned vehicles for the 2010 model year had 116 PP100; vehicles that received minor changes fared the best with just 111 PP100. The overall average for all makes was 126 PP100, which is the lowest figure since the findings were first issued in 1989.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus RC facelift: Here's an official look

After the updated Lexus RC coupe was spied testing last month, Lexus has released official images of the RC coupe's upcoming refresh. The facelifted car will debut at the Paris Motor Show in early October, but the automaker is already offering a good look at the RC's improvements. The 2014-introduced RC is getting a subtle set of updates, and Lexus says these changes will sharpen it both as a driver's car and as a grand tourer. As well as improving aerodynamics, Lexus has honed the RC's suspension and powertrain: There are new shocks and stiffer bushings along with a new set of 19-inch wheels; the car's footprint has been altered and its center of gravity lowered. The rear-wheel-drive RC300's 2.0-liter turbo engine has also had its throttle response fine-tuned. As for aero, there are changes in the side window moldings and a new rear bumper duct to aid airflow and to make the RC more stable on the road. Lexus now calls the RC both razor-sharp and extremely supple; eventual test drives will confirm how much the handling has improved. There's no mention of changed power figures. The RC's looks remain largely unchanged, with noticeable alterations mainly to the headlights and bumper corners along with the spindle grille's mesh; the headlights are now one-piece compared to the old split design that featured a lower "Nike Swoosh" separate from the main headlights. There are new colors, including Naples Yellow and Sparkling Meteor, and the interior colors and trim have also been refreshed: Black leather seats are now available with eye-catching Mustard Yellow side bolsters. A new analogue clock has been borrowed from the LC, as well as other interior styling improvements influenced by the bigger coupe sibling. All in all, it seems the RC is getting subtly infused with the LC's appearance. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.