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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

2015 Lexus GS F is camo-free and frisky

Other than some missing badges and (hopefully) a not-yet-finished rear fascia, what you see here is an undisguised look at the long-awaited Lexus GS F high-performance sedan. Lexus' answer to the BMW M5 and Mercedes-Benz E63 AMG, the GS F has been spotted again.
Unlike our previous spy shots, though, this time around, the sporty Lexus has been caught testing on the Nürburgring, so our spy shooters have managed to get a look at the car from all angles. Building on the aggressive styling of the GS F-Sport, the GS F gets bigger air intakes and a lower chin spoiler up front. Like before, we see the signature stacked exhaust outlets, but they still seemed roughed into rear fascia, which gets an aero-aiding diffuser.
We still only have guesses as to what will be under the hood, but a 465-horsepower, 5.0-liter V8 sounds good to us. Expect to see the production GS F on the road by 2015.

2022 Lexus RX L Black Line special edition darkens the three-row RX

The march of Black Line models continues for Lexus’ lineup. This time, itÂ’s the 2022 Lexus RX L Black Line special edition. It joins previous Black Line models from the NX, UX, GS, IS and ES. Yes, the Black Line special edition treatment has graced a massive chunk of the Lexus lineup already. Similar to past models, the RX LÂ’s Black Line package is all about aesthetics and exclusivity. Only 495 will be made in total. Lexus says that 389 will be of the 350L and 106 will be of the 450hL All Black Lines will have a blacked-out grille, black mirrors, black rear lower bumper and black badging. TheyÂ’ll also be fitted with unique 20-inch black wheels and black lug nuts. The standard exterior paint option will be a new-for-2022 Cloudburst Gray, but you can optionally have Eminent White Pearl to contrast all the black trim. The Black LineÂ’s interior includes black leather seats with blue stitching in the first two rows. Lexus doesnÂ’t specify what kind of treatment the third row receives, but itÂ’s likely less exciting than the first two. This blue stitching extends to the center console, gear lever, steering wheel and instrument panel. Your interior trim is done in black open-pore wood trim that looks rather nice in LexusÂ’ photos. Finally, Lexus finishes it off with special black floor mats and key gloves. Pricing for the 350L version begins at $53,055, and the 450hL at $56,315. Lexus says the Black Line models will hit dealerships at the end of July. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.