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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Toyota Hilux gets heart transplant from Lexus IS F

The Toyota Hilux might not be sold in the US, but Toyota's venerable pickup has an international reputation of being able to go anywhere and do just about anything. The trucks aren't really known for their speed, though, at least until Toyota South Africa Motorsport's new, one-off project. This bruiser ditches the usual diesel engine and replaces it with an unrestricted 5.0-liter V8 from a Lexus IS F making 449 horsepower. Of course, it takes more than power to handle the rigors of high speed off-roading. The motorsport team also adds bigger, competition-spec brakes, fully adjustable dampers, new springs, and retuned gearing to make the truck look practically ready for the Dakar Rally. The gearbox is really the only part that carries over. The V8 gives the special Hilux quite a mean growl, too. With the new Tacoma just launching in the US, maybe the engineers at TRD need to apply this same concept over here for its own Lexus-engined, one-off pickup.

The new 2018 Lexus LS 500h hybrid V6 makes V8 power

With hybrids en vogue in Geneva, Lexus has taken the opportunity to debut the all-new 2018 Lexus LS 500h. The V6 is paired to two electric motors for a healthy total of 354 horsepower, just not far off the a V8-powered LS 460. It is down quite a bit from the outgoing 438-horsepower LS 600h but still enough to send the LS 500h to 60 miles per hour in 5.4 seconds. The hybrid system is similar to the one in the new LC 500h coupe, which combines the traditional Toyota hybrid two-motor CVT with a 4-speed automatic for better responsiveness, less of the "rubber band" CVT sensation, and (of course) greater efficiency. It should also help keep the LS 500h relatively quiet at full bore, keeping it in line with the "whisper quiet" mantra of the new LS. The new lithium-ion battery pack is 20 percent smaller than the outgoing nickel-metal battery, though Lexus claims power density has been improved. Styling changes to the hybrid are minor. It still features the love-it-or-hate-it spindle grille that's permeated throughout the Lexus lineup, but other than a handful of hybrid badges and the typical blue ring around the badge, it's hard to spot the difference between the models. The interior appears to have a few minor trim changes, including some new reptile scale-like door panels. While fuel economy hasn't been announced, expect improvements over the outgoing model's 19 city/23 highway rating. Look for more news on fuel economy and pricing in the next few months. Related Video: