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Lexus will bring production UX small crossover to Geneva

Lexus has announced it will show its upcoming UX crossover at the Geneva Motor Show next month. The new nameplate goes 0n a smallish crossover, designed to compete with the BMW X2, the Jaguar E-Pace, the Mercedes-Benz GLA and others. Some reports say the UX would be replacing the CT200h hatchback, which has been on the market since 2011. The manufacturer first used the name on a concept at the 2016 Paris Motor Show, and the shapes have now been worked into a production version. The Paris concept was certainly bulky and scifi-like, but then again, so is the Toyota C-HR on which the UX is reportedly based. Lexus trademarked the model names UX 200, UX 250 and UX 250h with the U.S. Patent and Trademark office way back in 2016, so expect those to reflect the powerplants on offer; the 250h stands for a hybrid version, as has become the norm. The UX's production version might also bear a similarly over-the-top spindle grille as on the LF-1 Limitless concept, which will also be shown at Geneva for its European premiere. The teaser image released by Lexus shows little more than a full-width taillight panel that takes a curious upturn at each end, and much of the crossover is still veiled by darkness. We'll see if any more teasers surface before the car's debut. View 17 Photos Related Video: Image Credit: Lexus Design/Style Geneva Motor Show Lexus Crossover Luxury 2018 Geneva Motor Show lexus ux lexus lf-1 limitless lexus ux concept

Toyota projecting record profits, thanks in part to weak yen

Toyota retained its global sales crown in 2014 by selling 10.23 million cars in the calendar year. As the positive number might suggest, the Japanese automaker is doing extremely well financially, too. Although, some tougher times might be on the horizon. Toyota recently released its financial figures for the three fiscal quarters running from April 1 through the end of December 2014. Net profit jumped an impressive 13.2 percent to 1.727 trillion yen ($14.7 billion) for that period. It could be the Japanese automaker's most profitable time ever when the fiscal year ends in March, if things keep going this way, according to The New York Times. Toyota's own profit forecast for the 12-month period is also up by 130 billion yen ($1.1 billion) to 2.13 trillion yen ($18.1 billion). One key to the company's success is the low value of the Japanese yen, because it allows Toyota to make more money on each vehicle the company sells abroad. The currency is now worth relatively less than any time since the early '70s, according to The New York Times. Despite the rosy financial numbers, actual sales have started to fall, albeit a very slight amount. Through the three fiscal quarters, the company sold 6.73 million cars, a drop of just 45,365 vehicles. Toyota also reduced its forecast for the fiscal year to 9 million units, rather than the original estimate of 9.05 million. According to The New York Times, the shrinking Japanese auto market and difficulty in China might mean losing the global sales lead next year. For the US, sales jumped 145,411 units from April through December to a total 2.1 million vehicles. Operating income reached $4.27 billion, nearly 50 percent more than last year, according to The New York Times. Toyota Motor Corporation (TMC) Announces April – December 2014 Financial Results February 04, 2015 Toyota's global net income jumped 13.2 percent during the nine-month period (April 1– December 31, 2014) of the 2015 fiscal year. Global Financial Highlights: Global sales decreased by 45,365 vehicles to 6.73 million, with strong sales in North America and gains in Europe, offsetting decreases in Japan and other regions.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.