2002 Lexus Is 300 on 2040-cars

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2021 Lexus ES 250 AWD First Drive | Pick your first-world problem

ANN ARBOR, Mich. — Looking at the 2021 Lexus ES sedan, one couldnÂ’t be faulted for thinking it unchanged from the previous model year. There is a significant new element, however, with Lexus offering an all-wheel-drive ES for the first time. The ES 250 AWD is a bone tossed to customers living in the Snow Belt, many of whom find the confidence of all-wheel drive an easier investment than a set of snow tires for their front-drive vehicle. With our first drive of the new AWD model, weÂ’d have the opportunity to take it on a long trip to Northern Michigan and, as luck would have it, a terrific storm was headed our way complete with snow and bone-chilling temperatures. Aside from pushing lateral grip and balance to its limits on a race track — and, really, who tracks their ES? — it seemed the perfect opportunity to test the ES lineupÂ’s newest improvement. The new feature comes with a caveat, though, which could be a deal-breaker for fans of the ES 350Â’s 3.5-liter V6: All-wheel drive can only be had in the also-new-for-2021 ES 250 designation, which indicates the sedanÂ’s naturally aspirated, 2.5-liter four-cylinder engine. Unlike the I-4 in the ES 300h — ‘hÂ’ standing for ‘hybridÂ’ — the 250Â’s mill doesnÂ’t come linked to any electric motors. The engine and drivetrain go hand in hand. You can only get all-wheel drive with the I-4, and you can only get the non-hybrid four with all-wheel drive. Interestingly enough, the ES 250 AWD costs exactly as much as the V6-powered ES 350 in each of its trim levels. Both start at $41,025, and go up from there. If all that sounds familiar, perhaps it's because the mechanically related Toyota Avalon has the same price and drivetrain situation going on. It too is locked into the combinations of FWD/V6 and AWD/I-4, with equal price tags for both and for ultimately the same reason: the also-related Toyota Camry AWD. Because of the minuscule numbers the V6-powered Camry sells in, Toyota saw no need to invest in engineering the all-wheel-drive system to work with a V6. And since the lower-volume Avalon and Lexus ES are really only getting AWD because it can be essentially pulled off a shelf and plugged into the TNGA platform shared by all three, well, that's how you end up with this unusual ES 350 and ES 250 AWD situation. ES 250 AWD, left, ES 250 AWD F Sport, right   So what do the two extra driven wheels actually cost? Your soul? No, but close, depending on your priorities.

2018 Lexus LC 500h is a wonderful mechanical mishmash

Lexus is following up on the Detroit debut of the LC 500 with a Geneva debut for a new hybrid model that, yes, has a four-speed automatic. We're still getting used to the idea, too. But as we've explained before, even with the old-school gearbox there's some real cutting edge stuff going on here. While the LC hybrid will have a four-speed auto, it will work in conjunction with an eCVT, a Lexus hybrid system, and possibly black magic. It's all very complicated – you can get particulars here – but it's best to think of the LC 500h's transmissions not as a CVT and a four-speed auto, but as a sort of ten-speed hybrid of the two, since both systems are always engaged. The hybrid system is much more familiar. There's a 3.5-liter V6, a battery pack, and two electric motors. Total system output is 354 ponies and Lexus claims the sprint to 60 mph will be done in under five seconds. For the record, the gas-only LC is projected to do the deed in around 4.5 seconds, so the hybrid shouldn't be a dramatic compromise in terms of performance. Of course, stats only tell so much. The ultimate question for the LC 500h is how its wild mix of transmissions, batteries, motors, and an engine will behave on the road. We don't have an answer for that yet, but we do have live images of the new hybridized Lexus at the 2016 Geneva Motor Show. Check them out. Related Video: Lexus at the 2016 Geneva Motor Show - World Premiere of the LC 500h luxury coupe with next-generation Lexus Multi Stage Hybrid System - European Premiere of the LF-FC concept Lexus will unveil the hybrid version of its all-new LC luxury coupe at the 2016 Geneva Motor Show. The LC 500h is equipped with Lexus' next generation hybrid powertrain, the Lexus Multi Stage Hybrid System, providing enhanced driving pleasure, more performance, and greater efficiency. The LC was first revealed at the 2016 North America International Auto Show. Its styling, performance and craftsmanship position the vehicle as Lexus' flagship coupe. The LC also utilizes Lexus' new architecture that promises enhanced dynamic capability. Inspired by the acclaimed LF-LC concept that debuted in 2012, the LC represents a shift in Lexus' engineering processes and design ideologies, and marks the beginning of a new phase for the Lexus brand.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.