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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

Chris Harris flogs the Lexus RC F

Chris Harris went to the Monticello race track in New York to sample the Lexus RC F, and, to be honest, he had to figure out how to love it on a circuit. Smitten with the luxury coupe's looks and cabin and naturally-aspirated V8 before taking the driver's seat, Harris found that four laps on track exposed its Achilles' heel: mass. Harris quoted the weight of his car at 1,860 kilograms, or 4,092 pounds, which is about one junior varsity athlete beyond the 3,958-pound curb weight of the coupe we drove. The 478 horsepower and 391 pound-feet of torque couldn't stoke the hustle Harris wanted, removing all the easy friskiness expected from the coveted FR setup, and leading to quick brake fade. He made note of the Lexus' lack of torque compared to the BMW M4, but in truth the RC F is only 15 lb-ft shy of its Munich nemesis. It is, however, at least 400 pounds heavier. On public roads, though, it's a different story. When not being pushed to prove itself in tight spaces, Harris thinks the Lexus is still a "curious blend of things," but a GT whose noise, styling and non-Germanness mean that it "certainly has a place," and might just take time to grow into. Related Video: News Source: Chris Harris on Cars via YouTube Lexus Coupe Luxury Performance Videos chris harris

Toyota to pay $17.35M federal fine for delayed Lexus RX recall

This summer, we brought you news that Lexus was recalling over 150,000 RX and RX hybrid crossovers tied to its massive pedal entrapment issue. An update to that story included word from the National Highway Traffic Safety Administration that it was considering launching a federal investigation into potential delays by the automaker in notifying owners about the problem. Now comes news that parent company Toyota will pay a hefty $17.35 million in fines for delaying its recall of the 2010 Lexus RX 350 and RX 450h. According to The Detroit News, the Japanese automaker is being forced to pay the maximum fine for delaying recalls - and this isn't the first time. In fact, this is the fourth time since 2010 that Toyota has been required to do so, including paying $48.8M in civil penalties in 2010 for failing to recall vehicles in a timely manner - in three separate campaigns.
In addition to the fines, Toyota has agreed to restructure the way it handles quality control and review "safety-related issues." Though the Japanese automaker has not admitted any wrongdoing, Toyota has agreed to meet with NHTSA for six months on the matter and may extend the meetings another six months.
US Transportation Secretary Ray LaHood says he is counting on Toyota to improve its ability to address such safety issues: "With today's announcement, I expect Toyota to rigorously reinforce its commitment to adhering to the United States safety regulations," he said in a statement.