1992 Lexus Sc400 Collector Not Sc300 Pristine Condition Low 82k Miles on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Lexus Teammate advanced driver assist tech headed to 2022 LS 500h in the U.S.

Toyota showed off a new advanced driver assist system for the Mirai and Lexus LS in Japan on Thursday this week. At that time, there were details, but no indication of whether the system would make it to U.S.-bound Toyota and Lexus products. We have answers today. This Level 2 driver assistance system will be deployed in the U.S. in the 2022 Lexus LS 500h when it launches later this year. Lexus is naming it “Lexus Teammate,” making it obvious from the start that this is no fully autonomous vehicle. The system is your teammate; itÂ’s not taking over, and instead the two of you work together. With Teammate activated, the vehicle can accelerate, brake and steer to maintain the lane and follow/keep pace with other vehicles. ItÂ’s able to change lanes on its own to go around slower vehicles and can also navigate interchanges. Lexus says itÂ’s usable on “limited access highways,” and notes that itÂ’s only “partial hands-free” in operation. The company also notes you must keep your eyes on the road for it to work — thereÂ’s a camera that monitors the driver and makes sure of this. “We are very proud of Lexus Teammate, which is the culmination of five years of close collaboration between our technical centers in Japan and the U.S.,” says Derek Caveney, executive engineer at ToyotaÂ’s Integrated Vehicle Systems team. “We conducted simultaneous development and rigorous testing in both markets with the goal of achieving industry-leading advanced driver assistance functionality.” Lexus isnÂ’t saying what other vehicles we should expect this system to be in next, but both the LS 500h and LS 500 (sometime shortly after the hybrid) will have it this fall. In addition to the highway assist, Lexus announced a parking assistant. Named Advanced Park, itÂ’s able to assist in hands-free parking for parallel parking or backing into a space. ItÂ’ll control steering, acceleration and gear changes when parking itself, and youÂ’ll be able to watch how itÂ’s doing using the 360-degree camera tech. Just press a button, and your Lexus should park itself. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

New Lexus small CUV may have been behind moving ES production to Kentucky

Lexus may have had another big reason - in addition to the financial incentives potentially worth up to $146.5 million that Kentucky offered - to move ES production to its Georgetown, KY plant. The ES has always been built in Japan, and a report at TheDetroitBureau.com claims that the Kyushu facility will be tooling up to build a new model thought to be a compact hybrid crossover expected to go on sale next year. While ES300h production would remain in Japan, shedding 50,000 units of traditional ES production would free capacity for what many think will be an important model in the Lexus lineup.
The new CUV will come in below the RX and be built on the platform of the RAV4. Speculation is that there will be an NX200t and an NX300h, the former possibly getting the 2.0-liter turbo Toyota engine due in 2014 - matching the predicted timeline for the CUV and supposedly also meant for an RX200t - and latter getting the same 2.5-liter hybrid powertrain in the ES300h. We'll see a preview of the Audi Q3 and BMW X1 fighter at this year's Tokyo Motor Show; the production version should be unveiled at the 2014 Geneva Motor Show.