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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Hardcore Lexus RC F spied along with facelifted model

The Lexus LC F isn't the only high-performance Lexus spied testing. Another of our spy photographers caught a hardcore version of the RC F sports coupe out testing with its more mild-mannered sibling, the latter of which was trying to hide its mild facelift. Of the two cars, the RC F is the more interesting for a couple of reasons, and not just because it will be the faster of the two. First of all, it looks like this RC F will be significantly lighter than the current model. The weight savings will likely come mainly from new carbon fiber panels that include the bare carbon hood and roof panel. It's possible Lexus will have found some other areas to save weight, but these parts are all we can see at the moment. The other reason this RC F is grabbing our attention is the impossible-to-miss rear wing. Its tall supports, large size and bold end plates signal that this is more of a track car than just a fast road car. Whether it delivers track-car levels of downforce has yet to be seen. The fixed wing is also likely lighter than the power-retractable one on the regular RC F. Another performance upgrade we can see are the giant cross-drilled brakes. One of the big mysteries of this car is of course whether Lexus will have upgraded the powertrain to match the other upgrades. We're not getting our hopes up. Lexus only has two versions of the 5.0-liter V8 (that we know of): the RC F version that makes 467 horsepower, and the LC 500 version that makes 471 horsepower. We could see Lexus using the slightly hotter LC version, but likely nothing new. Part of what leads us to think that is the RC F GT Concept Lexus built for Pikes Peak a few years ago. That car got loads of light parts, a roll cage and a wide body kit, but it had just the same 467-horsepower V8 as any other RC F. View 15 Photos As for the other RC on display in these spy shots, it gives us a solid look at the coupe's upcoming midcycle refresh. Interestingly, it appears Lexus has abandoned the split lights that had the Nike "Swoosh" style running lights. Now everything is integrated into single units. The outboard grilles now have more prominent strakes in them, and there's now a small grille or air inlet at the base of the main grille. Around at the back, there are almost no changes that we can see through the camouflage. Only a possible extension of the diffuser between the rear reflectors is all that shows through.

Lexus RX successor headed for NY Show

The redesign of the popular Lexus RX crossover will finally make its official debut in April, at the 2015 New York Auto Show with an on-sale date slated for later in 2015, Edmunds is reporting. This will be an important job for Lexus, as its next-gen midsize luxury crossover will need to measure up to a segment that is very different than the one the current RX debuted in, way back in 2008. Cars like the BMW X3, Audi Q5 and Mercedes-Benz GLK are now supported on the lower end by more compact models. Lexus is no different; the RX has been joined by the entry level NX, allowing the Japanese luxury marque to do a bit more for the fourth-gen CUV. That means New York will herald a larger and pricier crossover, Edmunds claims, even boasting a third row. That fits with our previous round of spy photos. Despite the baby NX's hardcore, knife-edge styling, it's expected that the next RX will be a more evolutionary version of the current model's conservative looks. Still, as our previous spy photos show, there will be some Lexus styling trademarks, including a revised version of the current crossover's spindle grille. Keep your eyes open come April, as we can expect the full details on the 2016 Lexus RX.