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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus IS sedan refreshed and restyled in Beijing

The current IS with its polarizing sheetmetal has been for sale since 2013, and Lexus has now updated the styling, turning it up a notch. The new IS has a mouth that is perhaps even more gaping than the outgoing model's front end. The intakes have been enlarged, making the front bumper more aggressive even on the IS200t base model. Along with a reshaped spindle grille, the headlights have been redesigned and now feature L-shaped daytime running lights. The checkmark-shaped "light guides" underneath them have also been made more pronounced. Lexus says they have reached for a design that would make the car look like it's in constant motion even when sitting still – perhaps a design cliche, but often attempted, and the character line on the sides has been enhanced for that reason. Did they succeed? You be the judge. Inside, the central information display has grown from 7 inches to 10.3, along with getting higher resolution. Otherwise, the interior remains much as it was. There are small touches here and there, including a redesigned gauge cluster, but mostly it's all about new color choices. On the engine front, the lineup continues to rely on three engine choices. The IS200t carries on as the downsized base four-cylinder option with a twin-scroll turbo charger and cycle-shifting Variable Valve Timing-intelligent Wide – still good for 241 horsepower. The IS300 gets a 255-horsepower V6 and the top-rung IS350 offers up 306 ponies from its 3.5-liter V6. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. New Lexus IS Debuts at the 2016 Beijing Auto Show BEIJING (April 25, 2016) -- A daring new styling direction, exciting performance and innovative technology defined the completely new Lexus IS that was introduced in 2013. Since then, sales of the luxury brand's entry-level sedan have surpassed expectations, outselling the previous-generation model, which was very popular in its own right. At the Beijing Auto Show today, Lexus has taken the covers off the new IS, armed with a fresh new look and a number of important changes. Because the original styling of the current IS has proved so popular, Lexus has kept the essence of car's exterior appearance intact; however, the entire front fascia of the new model has undergone a transformation, highlighted by new headlamps, large air intakes in the front bumper and an evolution of Lexus' spindle grille.

Post-earthquake, Toyota prepares to reopen some plants in Japan

Toyota will restart vehicle production at most of its closed factories in Japan next week, but the factories that build the Mirai and many Lexus models will remain closed through at least April 28 and possibly longer. The earthquakes around the city of Kumamoto on the island of Kyushu forced the automaker to stop most of its assembly throughout the country due to a lack of parts supply. Toyota will reopen the plants in phases from April 25 to 28. However, the Motomachi factory with its LFA works, which makes the Mirai, and the Miyata factory will remain closed. These sites also build the Lexus NX, RX, ES, GS, and CT, according to Toyota. The automaker didn't say when production would begin again or how this would affect vehicle supply. "In the update, we received this morning from TMC, they said that at this stage it is too soon to tell what the impact on production will be, so we can't say yet whether there might be vehicle shortages in the US," spokesperson Aaron Fowles told Autoblog. While the quakes were focused on Kyushu, they damaged Aisin Seiki factories, which supplied parts to Toyota plants across the country. The automaker worked with its partner to import the necessary components from China and Mexico, and Aisin started moving molds from the damaged plants to operational ones in Japan, which gets production under way sooner. Automotive News Europe estimates the week of lost production cuts total assembly by 90,000 vehicles. It could cost Toyota the equivalent of $458.2 million to $641.5 million. The company could make up some of the losses through overtime. Toyota says these plans are subject to change because on ongoing tremors in the region, which could cause more damage. Reuters reported there was a magnitude 5.5 aftershock in the Kumamoto area on April 19. So far, the quakes have killed at least 47 people and around 100,000 people have moved to evacuation centers. Toyota to Restart Production on Vehicle Assembly Lines in Japan from April 25 Apr. 20, 2016 Toyota City, Japan, April 20, 2016-Between April 25 and 28, Toyota will restart production on most of its vehicle assembly lines in Japan. On April 17, Toyota announced that, due to parts shortages resulting from the severe earthquakes that struck Japan's island of Kyushu last week, production would be suspended on almost all of its vehicle assembly lines in stages between April 18 and 23.