Garage Kept :exus Ls430 W/ Chrome Wheels on 2040-cars

Auto blog

Lexus jumps head first into turbocharging with its 2015 NX 200t

If Lexus is going to stay competitive, it needs to turbocharge sooner rather than later.
If there's anything that Lexus is experienced with, thanks in large part to its corporate parents at Toyota, it's hybrid powertrains. The automaker has hybridized tiny little four-cylinder engines, massive honkin' V8s and everything in between. So synonymous are hybrids and Lexus that it would be a shock to see a brand-new model released without an accompanying version with blue badging and a little "h" appendage to its name.

Lexus hints at possible IS SportCross comeback [w/poll]

We're looking forward to seeing the 2014 Lexus IS in person next week at the Detroit Auto Show to see if its brazen design is any less polarizing in person, but Lexus (or at least its Facebook team) has dropped a not-too-subtle hint about the possible return of the SportCross body style - something in between a hatchback and station wagon. The current generation IS comes in sedan and convertible models, but this is an interesting teaser that might suggest an expanded IS lineup.
On its Facebook page, Lexus said:
Do you remember the '02 IS 300 Sport Cross with its style, utility and performance? Will we bring it back? Watch the 2014 IS premiere on Facebook in 6 days to find out!

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.