1997 Lexus Ls 400 on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2013 Lexus LS460 F-Sport AWD

Gary Approved
There's a guy that goes to my gym who can't get enough of the Lexus LS - let's call him Gary. Gary's the guy - you've probably got one at your gym, or coffee shop, or some other public but quasi-social location - who talks to everyone he meets. Sit next to him on the rowing machine or run by him on the track, and he's almost certainly going to bend your ear for a minute or 20. Gary is in his mid-60s, a business owner, and the super-proud owner of a 2013 Lexus LS.
Not being a shy man, Gary will be the first one to tell you that he didn't do much comparative shopping (he "drove by" the BMW dealership, and looked at a 7 Series "on the computer"). Being a satisfied former owner of multiple Lexus RXs, there was probably only a tiny statistical chance that Gary wouldn't end up in an LS when it came time for him to treat himself to the tricked out luxury car that he'd wanted for a long time. Still, when I found myself chatting with Gary about his new LS, right after I had spent a wintry week in the 2013 LS460 F-Sport AWD, I figured that he'd have some light to shed on the car.

Florida police officer injured by DUI suspect after traffic stop

What started as a fairly normal traffic stop for Sergeant Kerstan Tatro ended with him lying on the ground with a compound fracture in his arm. The policeman in Gulf Breeze, FL, pulled over a woman driving a Lexus SC 430 because her erratic driving suggested that she might be under the influence. It all went well until Tatro asked the driver to perform a field sobriety test and she sped away partially trapping the officer in the car. It was all captured by the cruiser's dashcam. As the woman started to drive away, Tatro tried to grab for the keys. He was too late, though, and she got on the gas. The Lexus ran over the officer's foot and caused the serious injury to his arm. Thankfully, bystanders were at the policeman's side within a few seconds of him being hurt. By coincidence, even Tatro's daughter was driving by the time, and was pretty shaken by her dad's condition. According to the Pensacola News Journal, a witness to the officer's injuries followed the woman to a hotel parking lot and told police where she was. They allegedly found drugs in her possession. Below is a video from the Pensacola News Journal interviewing Tatro, and he gives a thorough account of exactly what happened. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. News Source: Pensacola News Journal, Ineedhelp2811 via YouTube Lexus Convertible Police/Emergency Videos police officer