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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

Toyota announces two recalls affecting 1M Corolla, Matrix and Lexus IS models

The recall bug strikes Toyota again. The automaker has issued a voluntary recall of three models that, in total, represent more than one million units. Around 752,000 2003-2004 Toyota Corolla and Matrix models are being recalled for airbag concerns, while a windshield wiper issue is causing the recall for close to 270,000 Lexus IS sedans from the 2006-2012 model years.
Completely unrelated to the small airbag-related recall issued earlier in the week, the Corolla and Matrix recall is caused by a faulty airbag control module that could potentially short circuit, which could lead to the front airbags or seat belt pretensioners deploying. The Lexus recall is due to a wiper arm nut that wasn't tightened properly, which can cause the wipers to not work when trying to clear heavy buildup such as snow.
Scroll down for a press release that includes more information, as well as details about how owners can contact the manufacturer directly.

Lexus LF-1 Limitless lights up like a Christmas tree in new teaser

We don't know much about the Lexus LF-1 Limitless Concept that's coming to the 2018 Detroit Auto Show, but we do know it's going to have some crazy complicated headlights. Lexus released a second teaser of the oddly named Limitless, this time focusing our attention on the conceptual crossover's face. And let's just say there's a whole heck of a lot going on. As you can see in the animated GIF below, the show starts with a traditional Lexus badge in blue, followed by a few slashes of light in a shape that would make Zorro proud. And then things get really crazy. A yellow-hued set of slices carve through the fascia below the headlights, forming a sort of wide-set Fu Manchu, though this one was penned not by Sax Rohmer but by the designers at CALTY in California. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. via GIPHY We'll have all the details on the LF-1 Limitless on January 15, so stay tuned. Related Video: Detroit Auto Show Lexus Crossover Concept Cars