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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

2016 Lexus GS F is a .22 in a .357 world, and that might not be a bad thing

In Max Brooks' zombie epic World War Z: An Oral History of the Zombie War, the author envisions an apocalypse where the living dead necessitate a rethinking of societal behavior. One such change, among many, was the replacement of large-caliber, automatic weapons with smaller .22-caliber rounds and semi-automatic firearms that promise better accuracy when battling the undead. We're hoping Lexus used this as its inspiration when finalizing the numbers for its 467-horsepower, 4,000-pound GS F sedan. Lexus may not have brought a knife to a gun fight, but it's fair to say the firepower of its new GS F is lagging behind that of its German rivals. While BMW, Mercedes-Benz, Audi and most recently, Cadillac, are playing with force-induced V8s and power figures that are well north of 550 ponies, Lexus' kiddy table approach belies a significant weight savings against some of its rivals. At just 4,034 pounds, the Lexus is some 350 pounds lighter than the BMW M5 and nearly 400 pounds lighter than the Mercedes-Benz E63 AMG S 4Matic (that said, the Lexus is only about 100 pounds lighter than the 640-horsepower Cadillac CTS-V). We won't know if this weight advantage is enough for the 2016 GS F to outrun its competitors until we're able to drive it, though. Beyond that, Lexus has fitted the sort of tinsel typical of its high-performance models, with an even more wildly gaped fascia and vertically staggered rear exhausts. Meaty wheels and tires hide under flared wheel arches, while the cabin features far more aggressive sport seats and stylish upholstery. Take a look at our live images of the new GS F, fresh off is debut at the 2015 Detroit Auto Show.

Toyota, Lexus to build more CUVs to meet surging demand

What was the biggest takeaway from the auto industry's 2014? Besides the fact that recalls are now a sad and mostly unremarkable part of a vehicle's life, it's that you can't be a competitive, mainstream brand in the US without a really strong line of crossovers, SUVs or pickups. We saw evidence of this as recently as Monday, when Hyundai unveiled its HCD-15 Santa Cruz Concept, and now we're seeing it again with Toyota. The company already has a comprehensive lineup of both mainstream and luxury CUVs and SUVs, although surging demand – sales were up 16 percent last year, Bloomberg reports – has led the company to increase its production tempo at the plants responsible for the RAV4 and Lexus RX. "The freeze is still in place until the end of March of 2016," Toyota's Jim Lentz told Bloomberg during this week's Detroit Auto Show, referencing the production bump at the Japanese and Canadian factories responsible for the models. "That hasn't changed. All indications are that it will lift, but right now it has not lifted." The increased sales are even spurring the brand to consider additional CUVs, including a compact that would slot in below the RAV4, Lentz told the business publication. Such a move would give Toyota a player in an increasingly competitive and important segment. In 2014 alone, mainstream brands, including Honda, Mazda, Chevrolet and Jeep, have announced brand new products destined for the compact CUV market. "We're going to have to look at how the market under RAV4 develops," Lentz told Bloomberg. "There's no question that it's going to. That's going to be the next growth spurt." Related Video: