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Jaguar demanding customer data from reluctant dealers

Nearly every major business is collecting consumer data these days, and keeping that data secure has come to the forefront of many customer's minds. Jaguar Land Rover North America's decision to begin requesting more customer info from its dealer network appears unfortunately timed, however. If it had come a few years ago, it might have been ignored, but in today's climate of heightened awareness, a few dealers are pushing back. To put the showrooms in an even tougher position, JLR NA is threatening to deny quarterly incentives if they do not turn over the customer data, according to Automotive News.
JLR NA instated the nationwide plan, which it calls Single View CRM, on February 7, but according to Stuart Schorr, Jaguar Land Rover North America Vice President of Communications, the automaker has been negotiating with its dealers to institute the new program for over a year. Schorr tells Autoblog that no financial information is being shared, noting that such data is limited to customer details, including things like what vehicles they own and whether they have any pending service. The initiative is meant to "improve customers' and owners' engagement with the brand," he said. Also, the company is not accessing dealer data itself; instead showrooms are asked to enter the info into JLR's database.

Jaguar Land Rover names new manufacturing chief for EV transformation

LONDON — Britain's biggest carmaker Jaguar Land Rover (JLR) is replacing its director for manufacturing as it prepares its plants for an electrified future, the firm said on Thursday. JLR operates three factories in its home market but is building its first electric car, the I-PACE, in Austria. The Indian-owned automaker's Chief Executive Ralf Speth told Reuters earlier this year he is waiting for more information on trading conditions after Brexit before he decides whether to make electric cars in Britain. On Thursday, he said Executive Director for Manufacturing Wolfgang Stadler is retiring from the business, to be replaced by Director of Quality and Automotive Safety Grant McPherson starting July 1. "He will oversee the ongoing investment into our UK and global manufacturing, transforming our plants to enable Jaguar Land Rover's exciting electrified future," Speth said. Reporting by Costas PitasRelated Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. 2019 Jaguar I-Pace deep dive with designer Wayne Burgess

Question of the Day: What's the greatest British car ever?

The British automotive industry has produced everything from high-production econo-commuters to staggeringly luxurious oligarch-wagons, along the way winning plenty of races and building plenty of beautiful machines. The original Mini led directly to the past half-century of transverse-engine, front-wheel-drive cars built everywhere, the MGB put the sporty little convertible into everyone's reach, and the Morris Oxford became the most beloved motor vehicle in India. So many to choose from, but we want you to pick one. What will it be? Related Video: