2015 Kia Sorento on 2040-cars

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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2014 Kia Soul SUV Styling Pack adds some aggression

Last month, Kia released a few photos of the European-market 2014 Soul ahead of its Frankfurt Motor Show reveal, and we happened to notice that the hamster box looked a bit different - a bit tougher. That's because Kia is adding an SUV Styling Pack to the car's options list, which includes the blacked-out lower fascias, wheel arches, side skirts and painted roof seen here.
At the time, we polled Autoblog readers if they thought bringing the optional visuals to SUV-happy North America was a good idea, and the voting split 70.3 percent in favor, 21.4 percent against, and 8.3 percent undecided.
At the present time, Kia representatives tell us that it has no plans to offer the SUV Styling Pack in our market, so you'll have to take a better look at it with our new gallery to decide whether its absence from North American order sheets is a tragedy or not.

Kia Sportage makes a funny face in Frankfurt

The all-new Kia Sportage has made its big debut at the 2015 Frankfurt Motor Show, introducing sheet metal inspired by the brand's previous concepts. Our first post on the new model only featured a trio of exterior images, we now have shots of the redesigned cabin. As we said originally, both the Provo and Niro, a pair of 2013 concepts from Geneva and Frankfurt, inspired the exterior design. We still aren't sold on the new fascia, which reminds us of the old Subaru B9 Tribeca. Perhaps it'll grow on us. As for the interior, which we're seeing for the first time, it's, well, kind of exactly what we expected. The quality appears to be good and the overall design conservative. Conventional instruments flank a small color display that looks to be no more than four inches, while a larger touchscreen sits atop the center stack. Its main functions are controlled via a series of buttons found below the screen and above the HVAC controls. While the model on display in Europe sports a manual transmission, we'd expect no such gearbox to be offered in the US. Here, the smart money is on a six-speed automatic being standard, and we're betting there won't be any huge changes in the engine lineup. That should mean a 2.4-liter, four-cylinder in the base and volume models, while the range-topping SX will likely offer Hyundai/Kia's popular 2.0-liter, turbocharged four-cylinder, just like today's Sportage. We've got a full gallery of live images of the new Sportage available at the top of the page. Have a look and let us know what you think of Kia's work.