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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

A closer look at the Kia GT4 Stinger Concept

When we named the Kia GT4 Stinger Concept as our top debut at the 2014 Detroit Auto Show, our comments section had, let's call it, a tantrum. People were not pleased. Debuting alongside hugely significant production cars like the Chevrolet Corvette Z06, Ford Mustang, Ford F-150, Lexus RC F, BMW M3/M4 and Chrysler 200 (not to mention great concepts like the Toyota FT-1, Infiniti Q50 Eau Rouge and Volvo Concept XC Coupe), what business did a tiny, turbocharged, rear-drive Kia concept car have winning the prize as the best of Detroit?
Well, as it turns out, it has every right to be there. Our own Michael Harley sat down with the head of US design for Kia, Tom Kearn, to discuss the GT4 Stinger and find out just what the brand was thinking when it decided to create such an enthusiast-oriented concept. The interview gives a great insight into the car and its design, while Harley goes into some detail at the end of the video about why the GT4 was the Autoblog Editors' Choice of the 2014 Detroit Auto Show.
Scroll down to watch the full interview.

Kia to reveal 2015 Sedona minivan in New York

Hold on to your sippy cups, America. The Kia Sedona minivan may have gone to recess for the 2013 model year, but it mounted a quiet comeback for 2014 sporting the slightest of updates. Thankfully, those minor tweaks will only have to sustain it a short time. Kia knows it can't afford to nap for another year against strong rivals like the Honda Odyssey and Chrysler Town & Country, and the Korean automaker remains committed to duking it out in the kinshlepper segment. So committed, in fact, that Autoblog has learned it will launch its third-generation minivan at April's New York Auto Show.
As seen in these spy shots captured last August, the 2015 Sedona will incorporate styling cues from Kia's well-recieved 2012 KV7 concept, and it's predicted to feature more refined drivetrains and interior appointments, including Kia's latest UVO infotainment system and available rear-seat entertainment. We further expect fuel economy figures to get a nudge upwards thanks to fuel-saving features like electric power steering and direct injection.
Given the minivan segment's 'safety first' mindset, look for the next Sedona (known elsewhere as the Carnival) to offer a full quiver of active safety features, including blind-spot detection and a lane-departure warning system - two popular features the 2014 model does without.