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Car buyers are paying big money for technology they don't use

J.D. Power released the results of its Tech Experience Index study that measures "how much owners like [in-car] technologies and how many problems they experience with them." Among the study's findings, automakers are loading vehicles with more software and digital experiences that owners claim they never learn how to use or decide they don't need. For example, owners report to J.D. Power that gesture controls, like those used by BMW (spinning a finger, for instance, can raise or lower the audio volume), don't improve the overall ownership experience. In fact, gesture controls received the lowest overall satisfaction score in the study for a second consecutive year. In another example, the study found that 61% of owners claim never having used "in-vehicle digital market technology," while 51% of respondents said they didn't need it. Driver/passenger communication technology was another sore point with users, with 52% saying they have never used the technology, and 40% of those saying they have no need for it. (10 Features owners say they want, and 7 they really don't). Conversely, some technologies are well received by owners. For American owners, rear-view cameras and so-called "ground view" cameras were among the top three desired technologies. We assume that "ground view" is a surround-view or 360-degree camera system. The one-pedal driving possible in a number of EV's with adjustable regen braking also scored very high marks and few claimed issues.  While it could be argued that owners who don't want to use a specific piece of technology should just avoid using it, the reality is that all of these unused features add cost to the final price of any vehicle. Considering that the average transaction price of a new vehicle hit a record $45,031 in September of 2021, controlling spiraling costs is a big deal. J.D. Power's survey results found that dealerships can play a big role in explaining new technology to buyers. Scores for some technologies like trailer assistance received higher scores from owners who received training from their dealers. Unfortunately, 71% of owners say they were taught how to use tech from outside sources whereas only 30% learned from a dealer. The results of this study are the product of responses from 110,827 owners of current model-year vehicles that J.D. Power surveyed after 90 days of ownership from February through July 2021.

Kia Telluride Concept is a 400-hp hybrid based on Sorento SUV [w/video]

After teasing the exterior and the interior of the Kia Telluride, here we have the full monty in Dark Pyrite Green. Although Kia warned us that this is only a design exercise for a full-sized, three-row, seven-seat hauler, the brand notes that all of the primary bits are based on existing production Kia technology. It's built on the modified underpinnings of the mid-sized Sorento crossover, but the Telluride's wheelbase is 11.9 inches longer, and overall it's 9.5 inches longer, 4.7 inches wider, and 4.4 inches taller than the mid-sizer. Inside, Kia worked hardest on the well-being of second-row passengers. Four captains chairs comprise the first two rows, and the second-row thrones have footrests that can be folded nearly flat when not in use. Sensors in the forward four seats have sensors that read the "vital health information" of occupants and display it on door panels. Those in the second row will then benefit from Light Emitted Rejuvenation – a light show provided by an LED panel under the sunroof – to treat jet lag. Other notables inside include 3D printed components in front, and a swipe-controlled media panel behind the front seats. As for the design, the front fascia goes so bold that it reminds us of an American pickup truck. Behind what Kia calls the "tiger nose" grille is a 270-horsepower, 3.6-liter V6 paired with a 130-hp electric motor, said to return more than 30 highway miles per gallon in all-wheel-drive guise. Kia has a less powerful hybrid crossover coming soon called the Niro. Kia wants you to recall that it has a history of turning concepts into production vehicles. But you should also remember that the firm's first and only other full-size entry, the body-on-frame Borrego that lasted all of a year in production, started off as the Mesa concept. Check out the press release below for more. KIA TELLURIDE CONCEPT MAKES WORLD DEBUT AT NORTH AMERICAN INTERNATIONAL AUTO SHOW IN DETROIT Elegant and Sophisticated, the Kia Telluride Combines Breakthrough Technology, Rugged Beauty, and Functionality in a Full-Size Sport Utility Vehicle • Telluride takes Kia's design language in a bold new direction and suggests styling of a possible future premium large SUV in the brand's lineup • Telluride pushes the boundaries of technology with unique in-cabin health-and-wellness technology and luxury DETROIT, Jan.

Autoblog Podcast #344

Doug DeMuro from Plays With Cars, Infiniti Q50, Subaru BRZ STI, Porsche Macan
Episode #344 of the Autoblog podcast is here, and this week, Dan Roth and Executive Editor Chris Paukert are joined by Doug DeMuro, author of Plays With Cars and prolific internet autowriting presence. Topics include the latest spy shots of the Porsche Macan, the 2014 Infiniti Q50, and the teaser images we've recently seen of a Subaru BRZ wearing STI badges. As always, we start with what's in the garage and finish up with some of your questions. For those of you who hung with us live on our UStream channel, thanks for taking the time. You can follow along after the jump with our Q&A. Thanks for listening!
Autoblog Podcast #344: