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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Sunday Drive: The future looks bright, and the present ain't bad, either

A look at the week that just passed proves that Autoblog readers love looking into the future. Spy photos of the next Porsche 911 and a mysterious Dodge Demon prototype led the way last week as some of our most popular stories. A teaser from Subaru has our appetites whetted for the next WRX, and we're intrigued by the value proposition offered by the rear-wheel-drive Kia Stinger. Long-distance motorcycle tourers went gaga over leaked images of the next Honda Gold Wing. Such intense interest comes as no surprise considering that it's the standard by which all its competitors are judged, and it looks to be getting some serious new technology in its next iteration. And finally, we can't help tooting our own horn a bit. Autoblog just launched a brand-new Car Finder tool, which, after getting a few data points to work with, offers up a perfect list of vehicles for new-car buyers. As always, tune in to Autoblog next week for a front-row seat to all the happenings worth following in the automotive industry. 2019 Porsche 911 to get digital interior — only the tach will be analog Spy Shots: What the devil is Dodge up to with this narrow-body Challenger Demon? Subaru previews Viziv Performance Concept and 2 tuned STIs for Tokyo Leaked 2018 Honda Gold Wing shows off new suspension, hints at DCT 2018 Kia Stinger will start at $32,795 Dodge Honda Kia Porsche Subaru Coupe Hatchback Motorcycle Future Vehicles Luxury Performance Sedan recap sunday drive

Kia teaming up with DUB to bring modified Stinger GT and K900 to SEMA

SEMA kicks off this week, so continue to look for all manner of modified cars, trucks and SUVs. For years, SEMA was ruled by aftermarket companies — it isn't called the Specialty Equipment Marketing Association for nothing — but in recent years, the automakers themselves have used the show as an opportunity to showcase a variety of fun but often garish modified vehicles. This year, Kia is bringing a pair of cars that appear to fall somewhere in the middle of the spectrum. All we have right now are a few teaser images of a bright blue Kia K900 and a silver over red and black Kia Stinger GT. Kia has teamed with DUB, one of the most famous aftermarket outfitters in the business, to design the vehicles. The K900 has been updated with gloss black accents, 24-inch wheels, a blue and black interior, air suspension and a "specially developed multimedia setup." We'll be disappointed if that doesn't mean TVs in the headrests. The Stinger GT will have 22-inch wheels, a custom intake and exhaust, air suspension and a redone interior. We won't have any other details until the cars are fully revealed at Kia's press conference, but stay tuned to the site this week for more SEMA coverage from Kia and other automakers and suppliers. Related Video: Featured Gallery DUB 2019 Kia Stinger GT: SEMA 2018 View 11 Photos Related Gallery DUB 2019 Kia K900: SEMA 2018 View 9 Photos Related Gallery Kia SEMA 2018 News Source: KiaImage Credit: Live photos copyright 2018 Drew Phillips / Autoblog.com Aftermarket Design/Style SEMA Show Kia Sedan kia k900 kia stinger gt kia stinger