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Jeep still working to improve Cherokee's 9-speed auto

Fiat Chrysler is hoping an upcoming software update will stem the tide of consumer complaints surrounding its nine-speed automatic transmission. Owners of the 2014 Jeep Cherokee have reported a number of problems on the National Highway Traffic Safety Administration's SaferCar.gov website, since the new model and its troubled gearbox arrived way back in October 2013. The software update is "intended to keep the vehicle performing as intended, and to prevent durability issues from occurring in the future," an FCA spokesperson told Automotive News, and will be available to owners of both the 2014 to 2015 Jeep Cherokee and the 2015 Chrysler 200, which also uses the 9AT. While FCA will be notifying consumers of the update, owners can also request the software reflash if they happen into their dealer before then. Despite the widely documented problems with the transmission, the only complaints on NHTSA's website relate to the 2014 Cherokee – neither the 2015 Jeep nor the 200 have received any complaints. That bodes well as FCA prepares to begin deliveries of the 2015 Jeep Renegade and launch the Fiat 500X, both of which pair the 9AT with the 2.4-liter Tigershark four-cylinder. "We have had to do an inordinate amount of intervention on that transmission, surely beyond what any of us had forecast," FCA CEO Sergio Marchionne told Automotive News. "There are things that we have done – that we continue to do. Our proactive customer care intervention has actually increased in intensity on these vehicles in 2014, especially in the second half." What's fascinating about the 9AT's problems are that they haven't been the fault of manufacturer ZF, but have related to software that wasn't "mature" and had "teething problems," Marchionne has said previously, AN reports. With the lack of criticism for the 9AT in 2015 models and this pending software update, though, here's hoping that FCA has finally figured out its fuel-sipping gearbox. Related Video:

Feds chastise Marchionne over Jeep recall, only 13% repaired so far

Following the significant outcry surrounding the General Motors and Takata airbag safety crises this year, the National Highway Traffic Safety Administration seems to be taking a much more aggressive role in pushing owners to repair their recalled vehicles. In the agency's latest move, it's urging Jeep drivers to get their models fixed. Acting NHTSA administrator David Friedman even sent a letter to Fiat Chrysler Automobiles CEO Sergio Marchionne pressing him to get more of the SUVs fixed. The problem goes back to the recall of the 2002-2007 Liberty and 1993-1998 Grand Cherokee because of the possibility for the fuel tank to rupture in some rear crashes. The campaign affected over 1.5 million vehicles, but Chrysler initially refused NHTSA's request for a repair campaign. The automaker eventually came up with a fix that involved adding a trailer hitch to provide extra protection to the tank. The feds believe the danger "will be reduced by the remedy now offered by Chrysler," according to the statement. However, this latest push comes out of NHTSA's concern that only three percent of the affected vehicles are repaired, although Chrysler maintains some 13.4 percent have actually been fixed. The agency is asking the automaker to reach out to owners "proactively," and get them to bring the Jeeps in dealers. According to the the feds' statement, the company "has nearly 400,000 parts available" to perform the fixes, and it's still producing more. Friedman's letter to Marchionne goes even further, alleging NHTSA has received reports that dealers are turning customers away who request the recall. He asks the CEO to prove within 15 days that these claims are false. "Given the low rates of repair that Chrysler has reported more than a year after the recall, significantly more aggressive steps are required," says a portion of the note. According to The Detroit News, Chrysler has subsequently promised to speed up the recall work, vowing that all dealers will have at least 12 repair kits in stock by Monday. Further, it has announced plans to ramp up its notification campaign with Facebook ads and public service announcements. Scroll down to read NHTSA's full statement on the matter, and Friedman's letter to Marchionne can be read in PDF format, here.

Massachusetts man charged $48,000 for a tow [w/video]

Tow truck operators are right up there with landlords and IRS auditors on the list of professionals you don't want to deal with. A man in Massachusetts has all the more reason to avoid a tow after he was hit with a $48,000 bill, Fox 25 reports. Joel Ramer and his girlfriend were off-roading in Walpole, MA last week when they wandered were they shouldn't have. They landed in a mud pit on private property. Ramer said it took Assured Collision towing company 12 hours to free his vehicle from the muck. But when he got the bill for the tow, he thought the accounting department must have been off by a decimal. "When I went to pick up the vehicle from Assured Collision, he'd informed me there was some damage done to the vehicle, but didn't get into details. He also informed me the bill was $48,000," Ramer told Fox. "I thought they made a mistake." The phrase 'some damage' was putting it lightly. Ramer says Assured Collision totaled his Jeep. "Frame is broken, leaf spring is broken, drive shaft is broken," Ramer said. The itemized bill showed Ramer exactly what he was paying for. Assured Collision charged him $16,000 for an on-scene supervisor. That's $1,250 an hour. The Statewide Towing Association told Fox 25 that the actual industry standard is $175-$325 an hour. The company also claimed that power lines put them at risk, calling it a "hazmat situation." That allowed them to tack on another $5,000 fee for dangerous condition liability insurance. Finally, there was an extra $10,000 fee for an off-road recovery incident response unit. Insurance won't help with the cost of the tow, so Ramer's broke Jeep is in Assured Collision's hands. On top of the enormous bill and busted Jeep, Ramer was arrested and cited for trespassing on land owned by a utility company and disturbing the peace. Boston News, Weather, Sports | FOX 25 | MyFoxBoston