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Jaguar Land Rover calls in handful of vehicles over suspension bolts

With most recalls seemingly affecting mass-market vehicles, it'd be all too easy to assume, consciously or otherwise, that higher-end automobiles never face such issues. But the main reason we don't see the NHTSA recalling more luxury automobiles isn't because of their quality, we'd postulate: it's because of their relative scarcity.
Take Jaguar Land Rover, recalls of whose vehicles we only seem to have cause to report about once a year. So if you're figuring they're about due, here you go. The Indian-owned British auto group has just announced two recalls, both regarding suspension components: one affecting Jaguars and another concerning - you guessed it - Land Rovers.
First up we have a recall for 2013 to 2014 model year Jaguar XJ, XF and XK models - a whopping 297 of them - which have been found to have problematic toe links. Separation of the toe link from the rear sub-frame could result in impaired stability and control over the vehicle's direction, so JLR is calling them in to replace the nuts and washers on the rear toe links.

Jaguar XKSS tipped to be next continuation model

After the Jaguar F-Type Project Seven, Range Rover Sport SVR, and run of six continuation Lightweight E-Types, the Jaguar Land Rover Special Operations (SVO) division is plotting its next historic resurrection, and there's a chance it could be the Jaguar XKSS. That's the word from SVO head John Edwards to Dutch outlet Autovisie, but we need to emphasize the word "could," because the XKSS is one of about four finalists - a "major contender" - among a long list of 65 ideas for the Special Operations to devote itself to. Edwards said that SVO projects need to have some kind of story behind them, a qualification the XKSS doesn't lack. In the 1950s Jaguar raced the D-Type to three Le Mans wins among its list of victories, but retired as a factory team at the end of 1955. When Jaguar decided to turn 25 unused D-Type chassis' into road-going cars, the XKSS was created. The company built the 25, but a fire at the Browns Lane factory destroyed nine of them. It is those nine that will be in the continuation run, should the XKSS get the nod. Jaguar has already sold the six E-Type Lightweight models, each one for more a million pounds ($1.52M US). The XKSS could undoubtedly command even more, with its legendary roots; the 1956 model that Steve McQueen bought for $5,000 (and Jay Leno recently drove) is said to be worth thirty million. We have to think that even if the XKSS isn't chosen right now, it will certainly get the green light at some point. Related Video: Featured Gallery Jaguar XK-SS Gathering at Pebble Beach View 13 Photos News Source: Autovisie via Motor AuthorityImage Credit: Copyright 2015 Drew Phillips / AOL Jaguar Convertible Lightweight Vehicles Racing Vehicles Special and Limited Editions Performance Classics jaguar xkss

2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.