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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Jaguar ousts Lexus from atop J.D. Power 2013 Sales Satisfaction Index

Jaguar has taken the top spot among luxury brands in the 2013 Sales Satisfaction Index, an annual survey conducted by J.D. Power that measures customer satisfaction with the experience of purchasing a new vehicle. The English brand, not even among the top three luxury automakers on the list last year, vaulted ahead of Lexus, which placed third this year after leading the list in 2011 and 2012. Porsche, meanwhile, moved into second place.
The rankings are based on a point score out of 1,000, with Jaguar earning 740 points, Porsche right behind with 739 and Lexus with 737. Volvo, meanwhile, made the biggest improvement among luxury brands with a 30-point jump to 708, bring it up from 11th place to 9th this year.
J.D. Power has a separate ranking for mass-market brands, and this year Mini again tops the list with a score of 718, far outpacing second-place Buick with a score of 694 and making it the fourth time Mini has lead this list. After Buick, the next two ranked brands are both American and both from General Motors, with Chevrolet and GMC sharing third place with a score of 686.

Jaguar details new Ingenium four-cylinder engines [w/video]

When Jaguar lifted the veil on its new XE sports sedan earlier this month, it only revealed details on one engine - that being the 3.0-liter supercharged V6 in the flagship XE S. But we already knew that the British automaker's new entry-level model will offer many other powertrain options, and now it has revealed a little more.
Jaguar has been developing a new family of 2.0-liter four-cylinder engines it calls Ingenium, which will be offered in a wide array of configurations and specifications. In advance of its debut at the upcoming Paris Motor Show, the Leaping Cat marque has announced the specifications of the two diesel versions. The first will offer 161 horsepower and 280 pound-feet of torque and some of the best environmental credentials on the market. There will also be a more potent version with 177 hp and 317 lb-ft, which Jaguar says is "one of the highest torque outputs in the class." Either way, both versions feature variable exhaust valve timing, cooled low-pressure exhaust gas recirculation and selective catalytic reduction technologies to help meet the stringent Euro 6 standards.
That's all well and fine, but considering that Jaguar doesn't offer diesels in North America, the chances of these oil-burners making their way Stateside seem slim. But if you watch the video below, you'll also find basic specs on their gasoline counterparts as well. Like the diesels, they're turbocharged and displace 2.0 liters, but in petrol form, they offer 197 hp and 206 lb-ft of torque, or 236 hp and 250 lb-ft.