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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Jaguar XKSS tipped to be next continuation model

After the Jaguar F-Type Project Seven, Range Rover Sport SVR, and run of six continuation Lightweight E-Types, the Jaguar Land Rover Special Operations (SVO) division is plotting its next historic resurrection, and there's a chance it could be the Jaguar XKSS. That's the word from SVO head John Edwards to Dutch outlet Autovisie, but we need to emphasize the word "could," because the XKSS is one of about four finalists - a "major contender" - among a long list of 65 ideas for the Special Operations to devote itself to. Edwards said that SVO projects need to have some kind of story behind them, a qualification the XKSS doesn't lack. In the 1950s Jaguar raced the D-Type to three Le Mans wins among its list of victories, but retired as a factory team at the end of 1955. When Jaguar decided to turn 25 unused D-Type chassis' into road-going cars, the XKSS was created. The company built the 25, but a fire at the Browns Lane factory destroyed nine of them. It is those nine that will be in the continuation run, should the XKSS get the nod. Jaguar has already sold the six E-Type Lightweight models, each one for more a million pounds ($1.52M US). The XKSS could undoubtedly command even more, with its legendary roots; the 1956 model that Steve McQueen bought for $5,000 (and Jay Leno recently drove) is said to be worth thirty million. We have to think that even if the XKSS isn't chosen right now, it will certainly get the green light at some point. Related Video: Featured Gallery Jaguar XK-SS Gathering at Pebble Beach View 13 Photos News Source: Autovisie via Motor AuthorityImage Credit: Copyright 2015 Drew Phillips / AOL Jaguar Convertible Lightweight Vehicles Racing Vehicles Special and Limited Editions Performance Classics jaguar xkss

Jaguar to offer high-performance SVR models like Land Rover?

At the Goodwood Festival of Speed this past weekend, Land Rover previewed its upcoming performance version of the Range Rover Sport. Only instead of wearing the R-S badge that adorns the most hardcore of Jaguar models, the performance SUV from JLR's Special Operations unit introduced the letters SVR. And now, it seems that badge is here to stay.
Following the Range Rover Sport SVR, a new report from Motor Authority now says that Jaguar Land Rover will use those letters to distinguish the top-of-the-line performance models from both marques moving forward. As such, we might expect SVR models of the upcoming Jaguar XE compact sedan and Land Rover Discovery Sport, as well as potential new performance models based on the new F-Type and next-generation XF.
If accurate, the move would seem to separate Jaguar in particular from the R-S badge that has adorned performance models like the XFR-S and XKR-S. Both Audi and Porsche use the letters RS to distinguish its most hardcore models as well (e.g. Audi RS7 Sportback and Porsche 911 GT3 RS). Whether the similarity was a factor in shifting to the SVR moniker, we don't know, but either way, we welcome the arrival of a new generation of Jaguar and Land Rover performance models - especially if they pack the 575-horsepower version of the company's ubiquitous 5.0-liter supercharged V8. Not incidentally, that delicious powerplant gained a couple of new engine bays to call home at Goodwood as well - it's not just found in the forthcoming Range Rover Sport SVR, it's found a home in the F-Type Project 7, too.