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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Jaguar-Land Rover builds millionth vehicle at Halewood

Jaguar-Land Rover is not what you'd call a volume automaker by any stretch of the imagination. But in the dozen years since it started manufacturing at its Halewood plant near Liverpool, England, the automaker has already built its millionth vehicle.
The landmark vehicle is a Range Rover Evoque, done up in white with red roof and mirrors, black wheels and a red and black interior. The crossover is set to be donated to Cancer Research UK, which will auction it off next year to help fund its projects in the north-west of the country.
Halewood started manufacturing the Jaguar X-Type in 2001, then went on to assemble the Land Rover LR2 / Freelander 2 before taking on production of the Evoque a year and a half ago. The facility reached the 300,000-unit milestone just last year as production moved to a 24-hour cycle for the first time in either marque's history.

Jaguar F-Type SVR graphics package makes it look like the Project 7

If you missed out on buying a Jaguar F-Type Project 7 roadster a few years ago, Jaguar will now offer a way to get the next best thing. It's rolling out a new graphics package for the F-Type SVR that adds a set of stripes and contrasting accents that are very reminiscent of the special Project 7 and the race cars that inspired it. And since the current SVR makes the same power as the Project 7, you won't be missing out on much except the custom bodywork. Across the hood and fenders are similar horizontal stripes that only really differ in how the number "575" is included. This number represents the car's 575 horsepower. The front stripes are joined by more on the sideskirts and mirrors, with those on the sideskirts also getting the 575 designation. The stripes are complemented by a grille surround and wing end caps finished with the same color as the stripes. Jaguar will offer the graphics package in six color combinations. It can be had in white with red stripes, black with gold stripes, grey with blue stripes, red with black stripes, blue with grey stripes, or silver with black stripes. Also, while it will be a no-cost option overseas, it will add a bit to the cost of North American examples. Jaguar didn't say how much the option will be here, though. Related Video: Featured Gallery Jaguar F-Type SVR Graphics Package: Geneva 2018 View 11 Photos Related Gallery 2019 Jaguar F-Type SVR 575 with optional graphics View 13 Photos Image Credit: Live photos copyright 2018 Drew Phillips / Autoblog.com Design/Style Motorsports Jaguar Coupe Luxury Performance jaguar f-type svr jaguar project 7